What are the responsibilities and job description for the Patient Account Representative (Not Remote) position at Meduit?
Responsibilities:
- Communicate with patients via inbound and outbound phone calls
- Provide knowledgeable answers to questions regarding medical bills and accounts
- Understands and adheres to all regulatory compliance areas, policies and procedures (including HIPAA and compliance requirements)
- Provides excellent customer service and timely response to questions and issues related to benefits, billing, claims, payments, etc.
- Reviews and analyzes insurance Explanation of Benefits to determine patient responsibility, adjustments and write-offs and handles each situation accordingly
- Explains charges, answers questions, and communicates a variety of requirements, policies, and procedures regarding patient financial care services and resources to patients
Qualifications:
- Experience in customer service
- Excellent verbal and written communication and interpersonal skills
- Ability to multi-take and work within multiple systems at the same time.
- Strong attention to detail
Meduit offers a full benefit package which includes:
- Medical
- Dental
- Vision
- 401(k)
- Paid Time Off (PTO)
