Demo

Service Desk Technician

Meduit
Sartell, MN Full Time
POSTED ON 3/20/2025
AVAILABLE BEFORE 5/20/2025



Accountabilities
 

  • Manage and staff company help desk center. Log and document all calls
  • Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
  • Modify and customize commercial programs for internal needs
  • Prepare evaluations of software or hardware, and recommend improvements or upgrades
  • Oversee the daily performance of computer systems
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Prioritize and schedule problems. Escalate problems (when required) to appropriately experienced technician
  • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through the final resolution
  • Apply diagnostic utilities to aid in troubleshooting
  • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the internet to aid in problem resolution
  • Identify and learn appropriate software and hardware used and supported by the organization
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications


Qualifications
 

  • High School diploma or equivalent, and/or 1 year work experience in related field required
  • Knowledge of basic computer hardware
  • Experience with desktop operating systems including Windows
  • Extensive application support experience
  • Working knowledge of diagnostic utilities
  • Good understanding of the organization's goals and objectives
  • Exceptional written and oral communication skills
  • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills


Special Requirements

This position is subject to high-level visibility through verbal and written communications with both staff and management. Must be available for on-call support. Must be able to work overtime as needed.

Must be able to lift up to 35 lbs. Must be able to sit, stand, bend to ground level.

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