The Director, Regional Operations (DRO) will accomplish the company's goals and objectives by supporting the VPRO and Clinic Directors to drive growth, patient care, positive employee relations, an effective business plans, and implementation of the P3 programs and philosophy.
Essential Functions and Responsibilities
- Support the building of a high performing team.
- Work with functional leaders on related issues.
- Engage in development, implementation, review and monitoring of various operational programs and providing training and coaching to continuously upgrade the competency of the team members across levels.
- Support the execution of region and clinic audit to ensure zero errors and overall compliance.
- Maintain quality and controls in the region.
Quality of Care :
Support clinic programs to achieve compliance expectations as measured by compliance trends and internal company audits.Ensures an effective process is in place for all clinics to identify and resolve facility problems. Evaluates each clinics compliance program at least monthly.Responsible for overall regional operations of the Clinical Operations Department including, but not limited to minimizing expenses by direct reports, representing Clinical Operations in all interdepartmental projects / implementations, ensuring fair expectations are placed on clinical staff and aligning the departmental goals and actions with Chiro One's Vision, Mission and Promise.Performance, Growth and Development :
Conducts monthly budget and KPI Funnel review to ensure targets are met and each clinic achieves established growth targets.Collaborate with various departments (Marketing, Training, HR, etc.) to develop short- and long-term Clinical Operations goals and a strategic plan that aligns with Chiro One's overall business objectives.Monitors labor and expenses to ensure appropriate financial controls are understood; in place and to ensure clinics are adjusting when needed. Ensures each clinic maximizes all revenue opportunities.Ensures newly hired providers receive a proper orientation and ongoing training. Conducts annual objectives of development for each director with regular follow up assessments.Monitors staffing levels to ensure clinic coverage is maintained on a daily, weekly and monthly basis.Participates in the selection process and hires all providers within assigned region when necessary.Processes monthly and quarterly compensation calculationsProvide strategic leadership and direction for clinical services across assigned regionUtilize current and historical Chiro One data to develop strategies that maintain / improve office profitability and efficiency.Conduct regular site visits to monitor clinical operations and provide coaching and supportAnalyze clinical data and develop strategies to improve quality and patient satisfaction.Ensure that all clinical resources and materials are congruent, accurate and up to date.Manage vendor relationships that are impacted by clinical team members' performance.Remain compliant with all Chiro One policies, protocols and procedures as well as comply with all applicable lawsMinimum Qualifications
Bachelor's degree in healthcare administration or related field and / or combined education / experience from which this knowledge can be attained.Previous experience in budget management.At least 5 years of management experience in a similar position.Excellent project management skills; ability to manage a project from inception to completion.Preferred Qualifications
Previous experience in a Chiropractic Management setting.Previous quality management experience / general quality management knowledge.Job Competencies
Excellent written and verbal communication skills.Ability to motivate and inspire team members at all levels of the organization.Patient satisfaction oriented.Excellent time management skillsAbility to identify the strengths / weaknesses of team members and coach them for success.Benefits
Compensation Perks :Bi -Weekly pay cycle.401(k) Retirement Savings Program with employer discretionary matching.Health & Wellness Perks :Medical, dental, and vision insurance.Life and disability insurance options.Work-Life Balance :Paid time off (holidays, vacation, sick days).Disclaimer
All team members agree to consistently support compliance and TVG-Medulla, LLC policies and Standards of Excellence with regard to maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, adhering to applicable federal, state and local laws and regulations, accreditation and licenser requirements (if applicable), and Medulla procedures and protocols. Must perform other related duties and assist with project completion as needed.
