What are the responsibilities and job description for the Client Manager - Behavioral Health position at Medusind?
Job Description
Job Description
Description :
At Medusind we take immense pride in offering superior, cost-effective solutions covering the whole spectrum of tasks and processes to the healthcare industry. A significant factor is that our workforce comes with rich domain expertise and robust compliance norms.
Our four-prong approach of an excellent management team coupled with a detailed eye for processes experienced manpower, and cutting-edge technology helps us deliver superior, cost-effective services to our clients across the globe.
Benefits :
Health insurance.
Dental insurance.
Employer-paid life insurance.
Employer-paid short-term & long-term disability.
Voluntary additional life insurance.
Employee Assistance Program.
48 hours of sick time after three months.
80 hours of vacation time after six months.
400 referral bonus
The Client Services / Account Manager is responsible for ensuring customer satisfaction. Knowledge of admissions, utilization review, and benefits verification is crucial.
Weekly or bi-weekly calls with facilities to discuss A / R and go over any questions from the past week.
Out of network rate quotes (Estimated daily rate per policy and estimates given on days authorized based on our data).
Weekly reporting for all facilities to have paid to subscriber payments.
Weekly reporting on what insurance has paid to the facility directly.
Provide facility with weekly billing census report (sent over by billing to the Account Manager).
Provide any feedback on claims / payments / questions facilities have in-between scheduled calls
Sending facilities any missing information prohibiting our medical records team to send out medical records
Monthly reporting for end of month process. Reconciling against bank deposits given to us- etc.
Notification of policy terms in real time
Credentialing new facilities.
Updating Salesforce with new contracts obtained, amendments, new bank account information, accreditation updates or new accreditation etc.
Keeping up with AR reviews to stay current on claims outstanding.
Requirements :
At least 1 year of experience in behavioral health account management, client services or revenue management.
Knowledge of admissions, utilization review, and benefits verification.
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