What are the responsibilities and job description for the RCM Sr. Account Executive - Orlando position at Medusind?
Medusind is a leading provider of revenue cycle management solutions to dental, behavioral health, anesthesia, pathology, emergency, surgery, radiology, and other specialties. In January 2023, Alpine Investors, a people-driven private equity firm, invested in Medusind to continue to advance its leadership position as one of the top revenue cycle management companies in the country.
Position Overview
We are seeking a highly skilled and experienced Senior Account Executive in Revenue Cycle Management (RCM) to join our dynamic team. This role will be responsible for overseeing and optimizing the revenue cycle process for our clients, ensuring the smooth functioning of the RCM operations. As a Senior Account Executive, you will manage key client relationships and collaborate with cross-functional teams to drive efficiency, compliance, and overall financial performance.
Key Responsibilities
Client Relationship Management:
Education:
Since 2002, organizations across the entire healthcare spectrum have leveraged our deep expertise and high-quality solutions to maximize revenue, reduce operating costs and navigate the changing healthcare landscape.Medusind’s unique combination of deep industry expertise, robust operational capability, and client-focused service significantly improves the efficiency and profitability of healthcare organizations. Client satisfaction is the primary focus of the Medusind leadership and staff.Our highly experienced personnel, cutting edge technology, and forward thinking approach allows us to deliver effective solutions while staying ahead of healthcare industry changes.
Position Overview
We are seeking a highly skilled and experienced Senior Account Executive in Revenue Cycle Management (RCM) to join our dynamic team. This role will be responsible for overseeing and optimizing the revenue cycle process for our clients, ensuring the smooth functioning of the RCM operations. As a Senior Account Executive, you will manage key client relationships and collaborate with cross-functional teams to drive efficiency, compliance, and overall financial performance.
Key Responsibilities
Client Relationship Management:
- Serve as the primary point of contact for assigned clients, ensuring strong, long-term relationships.
- Regularly communicate with clients to understand their needs, address issues, and provide updates on RCM performance.
- Anticipate client concerns and proactively address potential challenges.
- Oversee the entire revenue cycle process, including charge capture, coding, claims submission, payment posting, denial management, and accounts receivable follow-up.
- Work with clients to identify opportunities to streamline operations, improve billing accuracy, and increase revenue collection.
- Ensure compliance with industry regulations (e.g., HIPAA, CMS) and client-specific policies.
- Monitor, analyze, and report on key performance indicators (KPIs) related to the revenue cycle.
- Develop and deliver client-specific reports that provide insights on revenue trends, outstanding accounts, and operational performance.
- Use data to drive process improvements and make recommendations for enhanced efficiency and profitability.
- Investigate and resolve any escalated billing or collection issues promptly.
- Collaborate with internal teams (coding, billing, compliance, etc.) to resolve complex client concerns.
- Ensure timely follow-up and resolution of denied or rejected claims.
- Stay up to date with industry trends, regulations, and technologies to maintain a competitive edge.
- Recommend process improvements and implement best practices to optimize the RCM workflow.
- Contribute to internal process documentation and training materials.
Education:
- Bachelor’s degree in healthcare administration, Business, Finance, or related field.
- Relevant certifications (e.g., Certified Revenue Cycle Professional - CRCP preferred.
- 5 years of experience in Revenue Cycle Management or related healthcare finance roles.
- Experience with multiple medical specialties - Pathology is a plus.
- Proven experience in client relationship management.
- Deep understanding of healthcare billing, coding, compliance, and insurance processes.
- Ability to analyze complex data and provide actionable insights.
- Strong communication, negotiation, and interpersonal skills. Ability to work independently and as part of a collaborative team.
- Exceptional customer service skills and ability to cultivate strong relationships with clients to ensure satisfaction and retention.
- Strong customer service skills to manage relationships with clients, including communicating with them to resolve service delivery issues and promote client satisfaction.
- Exceptional problem-solving abilities and attention to detail.
- Ability to set and maintain priorities in a fast-paced client-focused environment, with multiple demands and interruptions.
- Ability to work and communicate effectively with a diverse group of people including other department managers, staff, physicians, patients, and the client.
- Advanced proficiency in RCM software and Microsoft Office Suite, data analytics, and process improvement initiatives. Leveraging technology and automation to enhance efficiency and accuracy.
- Should be able to adapt to changes in regulations, technologies, and industry trends and adjust the revenue cycle management strategy accordingly.
- Ability to monitor team performance and make adjustments as needed to improve team and individual performance.
- Occasional travel within the Central FL area may be required depending on client needs.
Since 2002, organizations across the entire healthcare spectrum have leveraged our deep expertise and high-quality solutions to maximize revenue, reduce operating costs and navigate the changing healthcare landscape.Medusind’s unique combination of deep industry expertise, robust operational capability, and client-focused service significantly improves the efficiency and profitability of healthcare organizations. Client satisfaction is the primary focus of the Medusind leadership and staff.Our highly experienced personnel, cutting edge technology, and forward thinking approach allows us to deliver effective solutions while staying ahead of healthcare industry changes.
