What are the responsibilities and job description for the Scheduler/Customer Service Representative position at MedVein Management, LLC?
Job Description
Job Description
Description :
Join the Winning Team!! Motivated, multi-tasking, positive attitude team players for inbound and outbound calls. Must have superior customer service skills, be a quick learner, pay attention to detail, and possess excellent written and verbal communication skills. Experience in the medical office is a plus (appointment scheduling, insurance knowledge, medical records, etc.). Fluency in both English and Spanish is preferred.
Hours :
Monday-Friday 8 : 00am- 5 : 00pm
Essential Functions :
Schedules, coordinates, and reschedules patient appointments
Contacts patients and confirm upcoming appointments
Register patients in a prompt, pleasant, and helpful manner
Verifies necessary patient demographic and insurance information
Completes call notes and call reports as necessary and updating them in the EHR and other call logs
Collects and posts patient payments
Scans medical records, assigns records in EHR system
Answers telephone, screens calls, takes messages, and coordinate with other departments
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