What are the responsibilities and job description for the Veterinary Client Services Representative position at MedVet?
Proposed work Schedule: M-F 8am-5pm
**Primary location will be VEI Ocala, with an occasional shift coverage at VEI Gainesville**
Veterinary Eye Institute (VEI) is the leading veterinarian owned and led network of stand-alone ophthalmology practices. We help our patient receive advanced medical treatments and innovations. We treat things like cataracts, glaucoma, uveitis, ulcers, sudden blindness, and so much more! We are looking for collaborative and driven people to join our clinical team
We are looking for:
Client Service Representative (CSR)
The right candidate enjoys working with people and their pets, is caring, friendly, and efficient. Someone who creates a warm and welcoming impression, and remains professional and courteous while handling multiple tasks.
We are searching for someone who firmly believes in the quality of care we provide and can communicate this sense of assurance to clients. In addition, understands our services and recommendations and clearly communicates them to clients.
The ideal applicant can empathize with clients and remain compassionate and well mannered. Remaining calm and collected in the face of emergency situations.
What you’ll do:
- Greet and check-in clients
- Answer telephones and transfer calls
- Escort clients and their pets to exam rooms
- Manage medical records, charts, reports and correspondence
- Discuss payment options and process payments
- Communicate between clients and staff
- Maintain a neat and clean lobby
Who you are:
- High school diploma or equivalent
- Ability to remain composed in stressful and emotional situations
- Excellent verbal and written communication skills
- Excellent client service skills and phone etiquette
- Attention to detail, self-motivated and the ability to work successfully as part of a team and autonomously
- Sense of urgency within a fast-paced environment
- Some flexibility with work hours and able to work additional hours when necessary
- Critical thinking skills and ability to anticipate needs inter & intra-departmentally
- Ability to stay on task and work energetically for entire shift, sometimes up to 10 hours per day
- Eager to learn more about diseases and medication specific to ophthalmology
Perks and Benefits include:
- Strong career growth and personal development opportunities
- Comprehensive Health Benefits
- Vision and Dental
- HSA, FSA and Independent Care Spending
- 401k with Employer Match
- Paid Time Off (PTO)
- Shift Differentials and On-call Pay
- Uniform Allowance
- Employee Pet Discounts and Pet Insurance
- Elective Short-Term Disability, Life and Accident Insurance and company paid Long Term Disability
- Continuing Education Opportunities and Assistance Program
Come as you are. VEI is an equal opportunity employer. We are also a drug-free organization, therefore employment with VEI is dependent upon the passing of a drug screen and background check.
VEI does not accept unsolicited resumes from third-party recruiters.
