What are the responsibilities and job description for the Concierge Customer Service Representative position at MedWatch?
Job Description
Job Description
Scope :
This is a critical position requiring excellent customer interaction skills. Individuals are expected to accurately service and satisfy customers by responding to customer inquiries. Concierge / Customer Service Representative needs to be versatile and equipped with a strong skill set to handle the complexity of the job. This is a remote position with no requirement to commute to an office.
Education :
Minimum HS Diploma / GED, 2 years college or higher education preferred.
Experience :
One year Customer Service / Call Center experience in a health care related role. Medical Intake or Third-Party Administrator (TPA) experience preferred. Bilingual English-Spanish a plus.
Requirements / Skills :
- Patience and ability to handle difficult situations tactfully and diplomatically.
- Strong customer relations, interpersonal skills.
- Strong appreciation and ability to handle confidential sensitive information.
- Proficient with Microsoft applications, strong computer skills and computer navigation.
- Excellent data entry and typing skills.
- Knowledge of provider organizations and networks.
- Knowledge and understanding of CMS Medicare reimbursement rates.
- Ability to effectively negotiate rate structures.
- Takes initiative to resolve situations and to accomplish projects actions and tasks.
- Excellent verbal and written communication skills.
- Independent judgment in decision making and problem solving.
- Ability to multi-task and anticipate potential needs / problems.
- Ability to build relationships with internal and external customers.
- Medical Terminology
- Strong attention to detail.
- Understanding of Self-Funded health benefits a plus.
- Claim processing skills a plus.
- Insurance verification or pre-certification a plus
- Provider office / facility billing department or financial area.
- Strong analytical and research skills
Duties and Responsibilities :
Work Environment / Physical Demands : This position is in a typical home office environment which requires prolonged sitting in front of a computer. Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment including operation of standard computer and phone equipment.
We are an Equal Opportunity Employer, including disability / veterans.
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