What are the responsibilities and job description for the Long Term Care Pharmacy Support Agent position at MedWiz Pharmacy?
Job Description
We are seeking a skilled and empathetic pharmacy customer support specialist to join our team at MedWiz Pharmacy in New York. In this role, you will engage with clients, answer their questions, and resolve any issues they may have in a timely and effective manner.
You will be working in a fast-paced environment where you will need to prioritize tasks, manage multiple calls, and maintain accuracy while meeting performance metrics. Your ability to communicate effectively, both verbally and in writing, is crucial to success in this position.
- Handling incoming calls from clients, patients, or healthcare facilities.
- Responding to client inquiries, addressing concerns, and providing helpful advice.
- Utilizing software, databases, and other tools to access client information and resolve issues.
- Working collaboratively with colleagues to ensure seamless communication and problem resolution.
- Participating in ongoing training and development to enhance your knowledge of company policies and procedures.
Requirements
Please note the following requirements for this position:
- A high school diploma or equivalent.
- Previous experience in a call center environment is beneficial.
- Strong communication and interpersonal skills, including a professional phone voice.
- Proficiency in using software, databases, and other tools in a pharmacy setting.
- Ability to multitask, work under pressure, and meet performance targets.
