Medical Service Representative

Job Title: Service Representative

Location: Bozeman, Montana (within a 20-mile radius)

Salary: $55,000 base annual salary Bonus Opportunities and Overtime

About Us

Since 2005, we’ve been on a mission to "Make the Room Better" by supporting the efficiency and effectiveness of urological surgeries through our concierge-level client support. Founded by the visionary duo Darrell and Donna Shires, we’re driven by our core values of GRIT: Growth, Readiness, Integrity, and Teamwork. Medworks is a small but growing company continually seeking exceptional individuals to join our team. We value energetic, positive, enthusiastic, and creative people who are dedicated to achieving goals and making a difference. At Medworks, we’re all about personal and professional growth, offering continuous learning and development opportunities. Our client-centric approach ensures top-notch support in urology, gynecology, and general surgery. From meticulous logistics and operations to proactive support in the OR, our comprehensive services make a real impact in every procedure. Join our enthusiastic team and be part of a community committed to excellence, innovation, and making a tangible difference every day!

To learn more about our company, please visit our website: www.medworkssurgical.com   

Position Overview

We are looking for a Service Representative based within 20 miles of Bozeman, Montana to join our team. In this role, you will manage medical lasers and equipment, ensuring accurate use, maintenance, and documentation in various healthcare settings, including operating rooms and clinics. You’ll also provide essential technical support and client service to hospital staff.

Key Responsibilities

• Technical Support: Install, set up, and maintain medical lasers and equipment. Perform necessary repairs, calibrations, and testing to ensure optimal performance.
• On-Site Procedure Support: Provide technical assistance and ensure smooth equipment operation during medical procedures.
• Client Education: Train and guide healthcare professionals in the correct use of medical lasers and equipment.
• Inventory Management: Track, manage, and document equipment inventory, specifications, repairs, and modifications.
• Compliance and Quality Assurance: Ensure equipment meets industry regulations and quality standards. Identify opportunities for process improvement.
• Collaboration: Build strong professional relationships with physicians and hospital staff to facilitate seamless equipment integration.

Additional Responsibilities

• Create and maintain a laser-safe environment in operating rooms.
• Manage Medworks-owned equipment during surgeries, including handling disposable inventory products.
• Follow facility guidelines on patient privacy, aseptic techniques, and infection control.
• Maintain facility credentials and adhere to company values and vision.

Bonus Opportunity

In addition to the base salary, Medworks offers a Culture of Excellence Bonus Program to reward exemplary performance. Once new hires complete training and demonstrate high performance in their role, they become eligible to receive up to 10% of their monthly salary as a bonus. Our best practice bonuses are designed to acknowledge those who consistently adhere to company processes, respond promptly to special requests, and exemplify our core values of Growth, Readiness, Integrity, Teamwork, and GRIT.

New team members typically become eligible in their second or third month of employment, following successful training completion. The bonus is paid alongside the last paycheck of each month for qualifying employees.

Benefits

This is a non-exempt position, which means you are eligible for overtime pay. You will receive guaranteed bi-weekly pay reflecting 80 hours worked, regardless of actual case scheduling. In addition to competitive compensation, Medworks offers a comprehensive benefits package, including:

• Medical and Vision Insurance through Anthem Healthkeepers.
• Dental Insurance through Delta Dental.
• Paid Time Off, including Vacation, Sick Leave/Personal Leave, Parental Leave, and Extended Illness Break (our version of short-term disability).
• Simple IRA (Retirement) Plan: We will match your contribution if you contribute at least 3%.
• Life Insurance: You are automatically enrolled in our group Life Insurance coverage, providing up to $50,000.
• United Concierge Medicine: This benefit provides access to virtual medical advice or assistance 24/7 through an app, at zero cost.

Requirements

• Ability to live and work within 20 miles of Bozeman, Montana.
• Strong technical aptitude with an interest in medical devices.
• Excellent problem-solving skills and attention to detail.
• Ability to collaborate with healthcare teams and communicate effectively.
• Knowledge of industry regulations and commitment to quality standards.
• Previous experience with medical equipment or technical support is a plus.

Why Join Medworks?

• Competitive salary, benefits, and performance-based bonus structure.
• Guaranteed pay for 80 hours every two weeks, regardless of case scheduling.
• Opportunities for professional development and growth.
• Be part of a company focused on improving healthcare through technology.

How to Apply

Ready to take the next step in your career? Apply now by submitting your resume through this hiring site, or feel free to submit your resume directly to:

Maggie Ayres

Human Resources Manager for Medworks Surgical

maggie@medworkssurgical.com

We look forward to hearing from you!

Medworks is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.