What are the responsibilities and job description for the Service team lead position at Medworks Surgical?
About Medworks
Since 2005, we’ve been on a mission to "Make the Room Better" by supporting the efficiency and effectiveness of urological surgeries through our concierge-level client support.
Founded by the visionary duo Darrell and Donna Shires, we’re driven by our core values of GRIT : Growth, Readiness, Integrity, and Teamwork.
Medworks is a small but growing company continually seeking exceptional individuals to join our team. We value energetic, upbeat, enthusiastic, and creative people dedicated to achieving goals and making a difference.
Our client-centric approach ensures top-notch urology, gynecology, and general surgery support. From meticulous logistics and operations to proactive support in the OR, our comprehensive services make a real impact in every procedure.
Join our enthusiastic team and be part of a community committed to excellence, innovation, and making a tangible difference every day!
To learn more about our company, please visit our website :
Position Overview
As the Regional Service Team Lead, you will oversee and support Medworks operations within the Bozeman, Montana, area, ensuring exceptional client service, equipment management, and staff training.
This hybrid role combines the responsibilities of a Service Representative with additional leadership duties. You’ll provide essential on-site technical assistance for surgical equipment while leading service team initiatives, training, and collaborating with management to optimize regional performance.
Key Responsibilities :
Service & Technical Support :
- Deliver technical assistance in medical laser and equipment installation, maintenance, and troubleshooting.
- Oversee equipment usage and safety during medical procedures, supporting healthcare staff and ensuring optimal device performance.
- Educate and guide healthcare professionals on proper equipment handling and safety procedures.
- Manage equipment inventory, maintenance schedules, and compliance with regulatory standards.
Leadership & Regional Operations :
- Provide daily operational, administrative, and logistical support within your assigned region.
- Recruit, train, and evaluate field service staff, ensuring alignment with Medworks' standards of service excellence.
- Collaborate with the VP of Operations to enhance revenue, profitability, and operational efficiency across accounts.
- Build and nurture relationships with healthcare providers and business partners, ensuring seamless service integration.
- Enforce compliance with Medworks policies, hospital requirements, and industry regulations, including credentialing standards.
Requirements :
- Residence within 40 miles of Bozeman, Montana.
- Technical skills and a commitment to quality in medical device management.
- Excellent interpersonal and problem-solving abilities, with the capacity to lead and mentor team members.
- Prior experience in medical equipment or technical support is preferred.
Bonus Opportunities :
Eligible team members who complete training and demonstrate excellence are eligible for Medworks’ Culture of Excellence Bonus, offering up to 10% of monthly pay for exceptional performance.
Why Medworks?
- Competitive salary, benefits, and performance-based bonus structure.
- Comprehensive benefits package including medical, vision, dental, paid leave, retirement matching, life insurance, and 24 / 7 virtual medical assistance.
- Guaranteed bi-weekly pay for 80 hours, even during lighter scheduling periods.
- An inclusive, growth-oriented environment where your impact is valued.
How to Apply : Ready to join Medworks and help us make a difference in healthcare? Submit your resume to :
Maggie Ayres
HR Manager, Medworks Surgical
Email : maggie@medworkssurgical.com
Medworks is an equal opportunity employer and values a diverse workplace.
Last updated : 2024-11-07