What are the responsibilities and job description for the Client Support Representative position at Medworks?
About Medworks
Since 2005, Medworks has been committed to "Making the Room Better" by providing concierge-level support to surgeons specializing in urology, gynecology, and general surgeries. Founded by Darrell and Donna Shires, Medworks is steadfastly dedicated to our GRIT core values—Growth, Readiness, Integrity, and Teamwork.
Medworks excels in delivering comprehensive equipment services and expert support, enhancing the efficiency and safety of every procedure. We value energy, creativity, and dedication, creating a culture where team members thrive personally and professionally.
Visit our website to learn more: www.medworkssurgical.com
Position Overview
As a Client Support Representative at Medworks, you will serve as a frontline ambassador, identifying potential new clients and strengthening relationships with existing ones. You will collaborate closely with Operating Room professionals to meet their needs, assist in product evaluations, and provide technical support during surgical procedures. This role offers an exceptional opportunity to foster long-term partnerships while driving Medworks' growth and contributing to our mission of excellence.
Location: Greater Seattle Area, with travel to Medworks client locations in Washington, Montana, Virginia, Maryland, Washington, D.C., and North Carolina.
Key Responsibilities
Client Relationship Management:
- Act as the primary contact for client inquiries, providing accurate product and service information.
- Build and maintain strong relationships with Operating Room professionals to deliver tailored solutions.
Sales Support & Field Assistance:
- Travel between client accounts to support sales efforts and maintain relationships.
- Facilitate trials and evaluations of Medworks products, recommending solutions to meet client needs.
Technical Assistance & Operating Room Support:
- Operate Medworks service equipment during surgical procedures, providing technical assistance to surgeons and staff.
- Troubleshoot instrumentation, disposables, video, lasers, and other equipment as needed.
Collaboration & Communication:
- Work closely with the CSR team and the VP of New Business Development to identify new opportunities.
- Assist the CEO and VP in advancing opportunities and conducting discovery meetings with clients.
Sales Tracking & Reporting:
- Maintain accurate and up-to-date CRM records to track sales opportunities and client interactions.
- Proactively uncover new opportunities to drive growth and enhance client satisfaction.
Performance Metrics
- Success in building and maintaining strong client relationships
- Effective resolution of client inquiries and issues
- Contribution to sales growth and product adoption
- Accuracy and thoroughness of CRM documentation
Why Join Medworks?
- Competitive Compensation: Base salary of $105,000, with commission opportunities increasing total annual compensation to approximately $130,000.
- Comprehensive Benefits Package: Medical, vision, dental, paid leave, retirement matching, life insurance, and 24/7 virtual medical assistance.
- Growth Opportunities: A role that combines fieldwork, technical expertise, and client engagement in a dynamic and innovative environment.
- Travel: Opportunity to work in diverse locations and engage with a wide range of healthcare professionals.
How to Apply
Submit your resume to:
Maggie Ayres
HR Manager, Medworks Surgical
Email: maggie@medworkssurgical.com
Medworks is an equal opportunity employer and values a diverse workplace.
Job Type: Full-time
Pay: From $105,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Paid training
- Parental leave
- Retirement plan
- Vision insurance
- Volunteer time off
Compensation Package:
- Bonus opportunities
Schedule:
- Day shift
- Monday to Friday
- On call
Work Location: On the road
Salary : $105,000
