What are the responsibilities and job description for the Client Support Representative position at Medworks?
About Medworks
Medworks is a concierge-level surgical support company specializing in urology procedures, medical laser technology, and operating room efficiency. Since 2005, we have partnered with healthcare facilities to provide expert laser system management, surgical equipment logistics, and hands-on procedural support. Our team ensures that urologists and surgical staff have the tools, technology, and expertise they need for seamless procedures.
Built on GRIT—Growth, Readiness, Integrity, and Teamwork, we foster a culture of excellence, continuous learning, and exceptional service. At Medworks, we don’t just support surgeries—we optimize them, ensuring surgeons can focus on what matters most: patient care.
Join us and become part of a dynamic, mission-driven team.
Visit our website to learn more: www.medworkssurgical.com
Position Overview
Medworks is seeking a Client Support Representative (CSR) to serve as a trusted partner for healthcare providers, assisting in product evaluations, technical support, and sales development. In this role, you will work directly with Operating Room professionals, supporting them during surgical procedures while helping expand our client network.
We are looking for a highly motivated candidate who lives north of Fredericksburg, VA, in the Greater Washington, D.C. metro area and has:
- Experience in the Operating Room (OR) OR
- Sales experience in the healthcare industry OR
- A combination of both
This is an exciting opportunity to foster long-term partnerships, drive business growth, and contribute to Medworks' mission of surgical excellence.
Key Responsibilities
Client Relationship Management
- Serve as the primary point of contact for client inquiries, delivering accurate product and service information.
- Develop and maintain strong relationships with Operating Room professionals to provide tailored solutions.
Sales Support & Field Assistance
- Travel to client locations to support sales efforts and maintain relationships.
- Facilitate product trials and evaluations, recommending solutions that meet client needs.
Technical Assistance & OR Support
- Operate Medworks surgical laser equipment during procedures, providing on-site technical assistance.
- Troubleshoot instrumentation, disposables, video, lasers, and other OR equipment as needed.
Collaboration & Business Development
- Work closely with the CSR team and VP of New Business Development to identify new opportunities.
- Assist the CEO and VP in advancing sales opportunities and leading discovery meetings with clients.
Sales Tracking & Reporting
- Maintain accurate CRM records to track sales activities and client interactions.
- Proactively uncover new business opportunities to drive growth and enhance client satisfaction.
Preferred Qualifications
- Operating Room (OR) experience (surgical support, clinical assistance, or related role)
- Sales experience in healthcare (medical devices, surgical equipment, or related fields)
- A combination of OR experience and healthcare sales
- Ability to travel throughout the Greater Washington, D.C. metro area and surrounding states
Please note: While this position lists Richmond, VA, as the office location, the ideal candidate will reside north of Fredericksburg, VA, in the D.C. metro area.
How to Apply
Either submit your resume here on really OR
Email your resume to:
Maggie Ayres
HR Manager, Medworks Surgical
Email: maggie@medworkssurgical.com
Medworks is an equal opportunity employer and values a diverse and inclusive workplace.
Job Type: Full-time
Pay: From $105,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Paid training
- Parental leave
- Professional development assistance
- Retirement plan
- Vision insurance
- Volunteer time off
Compensation Package:
- Bonus opportunities
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- On call
- Overtime
Work Location: Hybrid remote in Richmond, VA 23230
Salary : $105,000
