Front Office Clerk - Mental Health Practice

We are looking for a Front Office Clerk. The Front Office Clerk is part of the ‘face’ of our practice and combines a pleasant personality with a dynamic professional attitude to deliver an industry respected customer service experience. You will master all front desk activities, including phone communications, scheduling in-take and therapy appointments, verifying benefits, collecting from clients and posting payments.

Essential Duties and Responsibilities:

• We strive to maintain a smooth running office; perfect attendance is desired - our front office is vital to the operation and must be reliable
• The front office is the first contact a patient has with our practice. How you dress, greet and serve the patient will have a strong influence on how they perceive the facility
• Respond to inquiries by patients, prospective patients, and visitors in a courteous manner; recognize signs of emotional or medical crisis and promptly seek immediate assistance from the Clinical Director or other available licensed staff when necessary
• Collect copays, coinsurance and or deductibles at the time of service per the Verification of Benefits
• Review upcoming appointments to ensure all required patient forms are up to date, signed and in the patient chart prior to providing service; make every effort to have the forms completed before the first visit.
• Ensure copies of identification and insurance cards are in the chart for all patients
• Manage clinician schedules as required
• Within the limits of your role, work to minimize late cancels and no shows and do your best to collect when it does happen
• Register new patients and update existing patient demographics by collecting detailed patient information including personal and financial information
• Facilitate patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff
• Responsible for keeping the reception area clean and organized
• Respond to tasks in a timely manner
• Keeps office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment
• Protect patient confidentiality, making sure protected health information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended

Skills:

• Attention to detail in all aspects of the job is absolutely required
• Hands on experience with office machines (e.g. fax machines and printers)
• Strong aptitude for excellent customer service
• Proficiency in English (oral and written)
• Excellent communication and people skills
• Good organizational and multitasking abilities
• Problem-solving skills
• High School diploma

*Compensation based on experience

Job Type: Part-time

Pay: $15.00 - $18.00 per hour

Expected hours: 20 per week

Benefits:

• Flexible schedule

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Tampa, FL 33629

Salary : $15 - $18