What are the responsibilities and job description for the Customer Service Representative position at MedXwaste?
Company Overview
MED X Waste, a leading provider of healthcare waste management solutions based in the United States, specializes in compliance services, paper shredding, hard drive destruction, and product destruction. Our focus on environmental responsibility and safety drives us to offer a comprehensive range of waste management services.
Job Summary
We are seeking a detail-oriented Bookkeeper/Customer Service Representative with exceptional organizational skills and a strong work ethic to join our team. This dual role will involve managing financial records and providing top-notch customer service to our clients. The ideal candidate will possess excellent communication skills and be proactive in addressing client needs.
Key Responsibilities:
Bookkeeping:
- Maintain accurate financial records, including accounts payable and receivable.
- Prepare and process invoices, receipts, and payments.
- Assist with reconciliation.
- Assist with budget preparation and financial forecasting.
Customer Service:
- Serve as the first point of contact for customer inquiries via phone and email.
- Provide information about services, resolving issues in a timely manner.
- Work with dispatchers to create customer schedules.
- Maintain customer records and update information in our software.
- Collaborate with other departments to address customer needs and concerns.
- Follow up with customers to ensure satisfaction and retention.
Requirements:
To be successful in this role, you should have:
- Proven experience in bookkeeping or accounting, preferably in a similar role.
- Strong customer service skills with a friendly and professional demeanor.
- Excellent organizational skills and attention to detail.
- Ability to multitask and prioritize in a fast-paced environment.
- A high school diploma is required; an associate degree in accounting or a related field is preferred.
