What are the responsibilities and job description for the Inside Sales Representative position at Meeks Lumber Company?
About Meek's
Since 1919, Meek's has provided personalized service and quality building materials to both construction professionals and homeowners. Today, we support customers through locations in Arkansas, California, Missouri, and Nevada.
Job Overview
The Inside Sales Representative plays a vital role in assisting with new and existing customer sales, while providing product support to outside sales representatives.
Key Responsibilities
- Respond to customer inquiries regarding product selection, placement of orders, prices, quotations, complaints, and scheduling of deliveries and installations.
- Initiate telephone calls to customers to generate sales.
- Obtain orders from customers and sales representatives; enter work order, credit return, return authorization, pick ticket, and service request; file paperwork accordingly.
- Coordinate purchase and delivery of special products.
- Manage schedules for projects by coordinating with outside sales, jobsites, and assigned customers.
- Maintain stock levels on the sales floor and in the stockroom.
- Research credits, returns, and late payments as needed.
- Check on back orders and resolve any outstanding issues; solve billing problems and compile data for closing.
- Handle special orders and advanced pricing; assist with pricing and special price lists.
- Develop and grow professional relationships with customers.
- Resolve jobsite issues and customer problems.
Requirements
- High School Diploma or GED required.
- 1-3 years of experience in the building material industry with basic knowledge of product and application required.
- 1-3 years of inside sales experience preferred.
Preferred Skills and Abilities
- Ability to operate a computer, calculator, and cash register.
- Knowledge of building supplies, applications, related equipment, and/or construction industry.
- Good interpersonal and customer relations skills and excellent oral and written communication skills.
- Familiarity with inventory and inventory control.
- Able to walk throughout yards, plants, and offices.
