Rental Manager

Our client is a family-owned business, providing equipment rental and mechanic services to major distribution and logistics centers across TX. The rental manager will work across sales, mechanic shops and customers to ensure the right equipment is in the right place at the right time.

Job Duties

• Receives and processes customer orders and serves as the customer’s primary point of contact for equipment rentals.
• Work with Account Managers and coordinate with all locations as needed, to confirm correct equipment size, model, and options meet customer jobsite and application requirements.
• Perform check-out/check-in of all equipment rentals.
• Manage and perform regular equipment status updates in Equipment Rental Software.
• Manage fleet inventory and fleet availability to ensure equipment is rent ready.
• Ensure Customer contract, insurance, P.O., and other required documentation is completed prior to rental, and done in a timely manner.
• Maintain equipment quality standards and accurate records of each rental unit.
• Ensure that regular preventative maintenance is performed on rental fleet in a timely manner.
• Coordinate maintenance and repairs with Shop personnel; monitor status and costs.
• Pull needed parts for fleet rental units and customer damaged fleet units
• Coordinate with Shop personnel to ensure returned equipment abuse by customer is identified, documented, photographed, and billed accordingly.
• Facilitate, track, and maintain records of equipment hauling in support of company needs through appropriate channels.
• Other duties as assigned.

Applicants should have

• Knowledge of Heavy equipment, knowledge of terminal tractors a plus.
• Excellent interpersonal and customer service skills.
• Strong analytical and problem-solving skills.
• General knowledge of Preventative Maintenance services.
• Ability to perform in a high-paced and sometimes stressful environment.
• Desire to learn, and an ability to apply new knowledge.

Required Skills

• Associate’s degree or equivalent management experience
• 3 years management, administration, or coordination experience
• Hold a valid driver’s license and have a clean driving record
• Prior experience working within equipment rental/sales environment
• Intermediate experience with MS Office and eager to embrace new technology
• Leadership, time management, and organizational skills
• Bilingual a plus