What are the responsibilities and job description for the Customer Service Head position at Meet Life Sciences?
Meet Life Sciences, a leading biotech company in Indiana, where we're pushing boundaries in the life sciences space. We're hiring a Customer Service Head to oversee our customer service operations and ensure outstanding support for clients and partners.
This is a unique opportunity for someone who excels in a fast-paced environment and has a passion for delivering premium service in a regulated industry.
We offer:
- A forward-thinking biotech with a robust product pipeline and expanding customer base
- An opportunity to create and execute customer service initiatives
- To lead and mentor a team of customer service specialists in managing orders, handling product inquiries, and resolving issues
- Collaborate with Sales, Supply Chain, QA, and Technical teams to ensure seamless customer support
- Analyze customer service metrics to drive growth and improvement
We require:
- 5 years of experience in customer service, with at least 2 years in a leadership or management role
- Strong understanding of order management systems (e.g., SAP, NetSuite) and CRM platforms
- Local to Indiana
