Demo

Mac and iOS Expert

Meet Life Sciences
Newark, CA Full Time
POSTED ON 4/1/2025
AVAILABLE BEFORE 4/30/2025

About Meet Life Sciences

We are committed to fostering a culture of innovation, collaboration, and continuous learning, where our employees can grow and develop their skills.

We are seeking a highly skilled IT Helpdesk Technician to join our team, who will provide premium technical support, particularly for executive-level staff.

This role requires excellent problem-solving skills, a customer-first attitude, and a keen ability to manage and resolve technical issues swiftly and professionally.

The successful candidate will have the opportunity to work closely with our IT team to implement new technologies and improve our overall IT infrastructure, while also contributing to the development of new processes and procedures to support our growing business.

Key Responsibilities:

  • Provide white-glove, concierge-level technical support to executive-level staff and VIP users.
  • Troubleshoot and resolve hardware, software, and connectivity issues on macOS and iOS devices.
  • Manage and support enterprise applications including Microsoft 365, Teams, Outlook, and SharePoint.
  • Ensure timely resolution of technical issues through efficient diagnosis and problem-solving.
  • Configure and manage mobile device management (MDM) solutions for macOS and iOS devices using Intune.
  • Provide support for video conferencing and collaboration platforms such as Zoom and Logitech Collab OS.
  • Utilize NinjaOne for remote monitoring and management of devices.
  • Provide training and guidance to executives on the optimal use of technology.
  • Document incidents, issues, and solutions using the company's ticketing system.
  • Collaborate with other IT team members and vendors to escalate and resolve complex issues.
  • Manage hardware inventory and coordinate repairs or replacements as necessary.
  • Maintain a high level of professionalism and confidentiality when handling sensitive information.

Qualifications:

  • Proven experience as an IT Helpdesk Technician or similar role, with a focus on macOS and iOS support.
  • Extensive knowledge of Apple hardware, software, and device management solutions.
  • Strong understanding of Microsoft 365 applications and services.
  • Experience supporting collaboration tools such as Zoom and Logitech Collab OS.
  • Experience with remote management and monitoring tools such as NinjaOne.
  • Experience with mobile device management solutions, particularly Intune.
  • Familiarity with networking concepts (TCP/IP, DNS, VPNs) and troubleshooting.
  • Excellent communication and interpersonal skills, with a customer-service mindset.
  • Ability to handle high-pressure situations with professionalism and discretion.
  • IT certifications (e.g., Apple Certified Support Professional, Microsoft 365 Certified) are preferred.

Preferred Skills:

  • Experience providing direct support to C-level executives or senior management.
  • Knowledge of ITIL framework and best practices.
  • Familiarity with remote support tools and enterprise ticketing systems (e.g., SolarWinds Helpdesk, Freshservice).

Education:

  • Bachelor's degree in Information Technology, Computer Science, or a related field preferred, or equivalent experience.

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Mac and iOS Expert?

Sign up to receive alerts about other jobs on the Mac and iOS Expert career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$68,346 - $86,637
Income Estimation: 
$90,632 - $119,010
Income Estimation: 
$54,256 - $67,602
Income Estimation: 
$62,988 - $78,225
Income Estimation: 
$62,988 - $78,225
Income Estimation: 
$70,114 - $86,563
Income Estimation: 
$109,702 - $143,233
Income Estimation: 
$150,767 - $193,289
Income Estimation: 
$45,792 - $56,381
Income Estimation: 
$54,256 - $67,602
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Meet Life Sciences

Meet Life Sciences
Hired Organization Address Princeton, NJ Part Time
Job Summary : The Procurement and Vendor Coordinator will be responsible for managing purchase orders (POs), processing ...
Meet Life Sciences
Hired Organization Address Boston, MA Contractor
Job Summary: The Procurement Lead will drive key relationships with internal stakeholders (Marketing, Sales, Legal, Fina...
Meet Life Sciences
Hired Organization Address Cambridge, MA Contractor
Job Summary: The Engineer II (MTS) is an integral part of the Manufacturing Support Team (MTS), playing a key role in su...
Meet Life Sciences
Hired Organization Address Pennsylvania, PA Full Time
A leading biotechnology company specializing in advanced cell and gene therapies is seeking a highly experienced and str...

Not the job you're looking for? Here are some other Mac and iOS Expert jobs in the Newark, CA area that may be a better fit.

MAC Manager

ABM US, Santa Clara, CA

MAC Technician

ABM US, Santa Clara, CA

AI Assistant is available now!

Feel free to start your new journey!