What are the responsibilities and job description for the Call Center Representative position at Meet Me Better?
About Us:
Welcome to Meet Me Better, where we believe that every great story deserves to be heard, and every brand deserves to shine. We’re not just a Public Relations company; we’re your partners in communication, your storytellers, and your biggest cheerleaders. At Meet Me Better, we make it our mission to elevate your brand, build your reputation, and connect you with the people who matter most.
Overview
We are seeking a dedicated and detail-oriented Call Center Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional customer service and support. You will utilize your knowledge of medical terminology and data entry skills to assist callers effectively. This position is ideal for individuals who are passionate about helping others and possess strong communication abilities.
Duties
- Answer incoming calls promptly and professionally, ensuring a positive customer experience.
- Utilize medical terminology to assist clients with inquiries related to healthcare services.
- Analyze client needs and provide appropriate solutions or escalate issues as necessary.
- Maintain a high level of phone etiquette while communicating with clients and colleagues.
- Document all interactions in the computerized system for future reference.
- Collaborate with team members to improve processes and enhance service delivery.
- Assist in training new staff on best practices for customer service and call handling.
Requirements
- Strong understanding of medical terminology is highly desirable.
- Excellent data entry skills with attention to detail.
- Ability to communicate clearly and effectively, both verbally and in writing.
- Proficient in using computerized systems for documentation and record keeping.
- Strong analytical skills to assess situations and provide effective solutions.
- Demonstrated ability to handle high call volumes while maintaining professionalism.
Join us as a Call Center Representative where you can make a difference in the lives of our clients through your exceptional service skills!
Job Type: Full-time
Pay: $17.70 - $18.98 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Experience:
- Call center: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Ability to Commute:
- Philadelphia, PA 19105 (Preferred)
Ability to Relocate:
- Philadelphia, PA 19105: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $19
