What are the responsibilities and job description for the Call Center Representative position at Meet Me Better?
About Us:
Welcome to Meet Me Better, where we believe that every great story deserves to be heard, and every brand deserves to shine. We’re not just a Public Relations company; we’re your partners in communication, your storytellers, and your biggest cheerleaders. At Meet Me Better, we make it our mission to elevate your brand, build your reputation, and connect you with the people who matter most.
Overview
We are seeking a motivated and energetic Call Center Representative to join our dynamic team. In this role, you will serve as the first point of contact for our customers, providing exceptional service by answering inquiries, resolving issues, and delivering product information. You will be part of a fast-paced environment where you can showcase your communication skills and passion for helping others.
Duties
- Answer incoming calls promptly and professionally, ensuring a positive customer experience.
- Utilize medical terminology to assist clients with inquiries related to healthcare services.
- Analyze client needs and provide appropriate solutions or escalate issues as necessary.
- Maintain a high level of phone etiquette while communicating with clients and colleagues.
- Document all interactions in the computerized system for future reference.
- Collaborate with team members to improve processes and enhance service delivery.
- Assist in training new staff on best practices for customer service and call handling.
Requirements
- High school diploma or equivalent; additional education is a plus.
- Proven experience in a customer service or call center role is preferred.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities with a focus on customer satisfaction.
- Ability to multitask and handle a high volume of calls.
- Familiarity with CRM systems and customer service software.
Join us as a Call Center Representative where you can make a difference in the lives of our clients through your exceptional service skills!
Job Type: Full-time
Pay: $17.70 - $18.98 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
Salary : $18 - $19
