What are the responsibilities and job description for the Front Desk Representative position at Meet Me Better?
About Us:
Welcome to Meet Me Better, where we believe that every great story deserves to be heard, and every brand deserves to shine. We’re not just a Public Relations company; we’re your partners in communication, your storytellers, and your biggest cheerleaders. At Meet Me Better, we make it our mission to elevate your brand, build your reputation, and connect you with the people who matter most.
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team at a premier resort. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless check-in and check-out experience. This role requires strong communication skills, attention to detail, and the ability to handle various tasks in a fast-paced environment.
Duties
- Greet guests warmly upon arrival and assist with the check-in process.
- Handle guest inquiries and provide information about hotel amenities, services, and local attractions.
- Process payments and maintain accurate records of transactions.
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction.
- Conduct night audits as required to ensure financial accuracy.
- Utilize phone systems effectively to manage incoming calls and guest requests.
- Uphold the highest standards of hospitality and customer service at all times.
Experience
- Strong customer service skills with a focus on guest satisfaction.
- Familiarity with phone etiquette and effective communication techniques.
- Experience in guest services or related fields is advantageous.
Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!
Job Type: Full-time
Pay: $16.09 - $17.11 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Philadelphia, PA 19109 (Required)
Ability to Relocate:
- Philadelphia, PA 19109: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $17
