Director, Event Attendee Registration & Experience

The Director, Attendee Experience, will provide direct management responsibility over the Attendee Experience team, which is within the Event Management Services division. The Director focuses on the growth of direct reports and ensures each team member meets and achieves specific goals. They also work closely with the Business Intelligence team and Event Management Director to better understand business analytics and how to utilize past historical data to strategize future needs and support all corporate goals and objectives and adhere to all company policies.

What you will do here:

• Team management, individual mentoring, and coaching
  • Provide direct management responsibility over the Attendee Experience managers and team through clear and consistent direction as well as timely and effective feedback to team members that require coaching assistance
  • Provide clear and consistent direction to the Attendee Experience team
  • Offer timely and effective feedback to team members that require coaching assistance
  • Meet with direct reports every month through M&IW’s monthly coaching sessions and review current projects, provide guidance on questions, recognize accomplishments, and directly manage issue/resolution opportunities
  • Mentor team members on professional and personal goals
  • Support and recognize growth and promotional opportunities of each team member
  • Train on all company software
  • Deliver messaging for monthly meetings
  • Provide lead Event manager services for meetings, if applicable
  • Travel domestically and internationally to assist with onsite staffing and training, if applicable.
• Financial management
  • Work with M&IW’s Finance Team to monitor the performance, timeliness, and accuracy of team
  • Offer a full understanding and be a clear leader of M&IW’s full Financial Process
  • Solicit feedback from Finance Team for performance and training opportunities
• Training
  • Determine one-on-one training needs required of certain individuals on the
  • Offer timely and effective feedback to team members that require coaching assistance
  • Keep up to date with developments in training by reading relevant industry publications, attending webinars or attending relevant courses
  • Attend internal & external training and networking opportunities to further your industry knowledge.
  • Encourage a secure and open learning environment
• Cross-departmental/team collaboration
  • Work closely with other Event Manager leaders to maintain a strong united front regarding department and company SOP’s.
  • Work closely with other department managers to maintain strong communication with changes in policies and procedures.
  • Work closely with the Customer Success Management teams to ensure the Attendee Experience team is meeting and achieving each account’s specific goals
  • Work closely with the Business Intelligence team to better understand business analytics and how to utilize past historical data to strategize future needs.
  • Work closely with other managers when Issue/Resolution situations occur under the guidance.

Who you will work with:

• Reporting to the Vice President, Global Operations
• Internal team members from multiple departments
• External Clients and Key Stakeholders

What we expect:

• Clear, concise, and professional communication at all times
• Strong technical and data management skills
• Organize and prioritize projects with attention to detail
• Proven ability to manage multiple tasks and balance client needs
• Build strong relationships and comfortable working with different personalities
• Creative and pro-active problem-solver
• Ability to travel at least 25% of the time including internationally

What you will bring:

• College degree or equivalent experience
• Director level experience, specifically managing an Event Attendee Registration department
• Experience running events 4000 in the registration role
• A passion for registration and various registration technologies
• Deep level of Cvent registration knowledge
• Ability to sell the service from strategic and revenue driven perspective
• Experience developing mid-level managers
• Minimum 7-10 years of experience in the meetings industry, specifically in operations
• Knowledge of virtual and hybrid event options
• Proven excellent oral and written communication skills in both internal and client-facing environments
• Demonstrated track record of successfully managing multiple projects simultaneously
• Ability to deliver creative outputs in a constricted timeline while maximizing available resources
• Experience working in a virtual office environment a plus
• Proficient in Microsoft Office systems (Outlook, Excel, OneNote, Word and Power Point)

What we provide:

• Competitive salary
• Health, Dental, Vision and Life Insurance options
• 401K plan
• Paid holidays
• Accrued personal time off for vacation and sick leave
• Laptop, additional monitor, and mobile phone
• Global Giveback program for volunteer service
• Remote Office / Work from home, or option to work in our corporate headquarters located near Milwaukee

Who we are:
M&IW is a global event management firm specializing in virtual, hybrid, and in-person experiences of all shapes and sizes as well as consulting and enterprise strategies. As an entrepreneurial organization, we place customers at the center of everything we do and prioritize their needs through our core values of quality, agility, flexibility, and innovation. M&IW is a third generation, privately held, certified Women's Business Enterprise (WBE) in business for more than 50 years. Headquartered in Wisconsin, USA, and supported by a remote workforce across the US and in the UK, China, and Brazil.

M&IW provides a portfolio of management services for meetings, events, incentives, conferences, and tradeshows. Those services include Event Management and Design, Event Sourcing, Attendee Registration and Reporting, Event Technology and Production, Creative Services, Event Marketing and Communications, Gifting and Engagement Strategies, Incentive and Recognition Solutions, Group Air Travel, On-Site Execution and Staffing, and Event Analytics. Our consulting and enterprise services include Technology Implementation and Administration, Meeting Policy, Process and Optimization, Third-party Governance, Executive Dashboards and Analytics, and Sustainability Best Practices and Tracking.

GLOBAL HEADQUARTERS:        

10520 7 Mile Road, P.O. Box 65, Caledonia, WI 53108 | Phone 1 262-835-3553
www.meetings-incentives.com
M&IW associates located throughout the US, UK, Latin America and Asia Pacific Regions