Customer Service Representative (Call Center)

Meetze Plumbing is growing! We continue to grow because we only hire the best, and our customers love us for it! You've probably seen our trucks and our ads. What you don't know is what it's like to be a part of a team like this. How much you feel appreciated when you don't cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you're the only customer service representative they'll work with. How much you can earn when you truly are the best? People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

We need top-of-the-line Customer Service Representatives who genuinely care about the customer and look at this opportunity as not just a job but a career.

Job Duties:

• Convert incoming customer calls into booked service appointments
• Deliver call scripts with an authentic cadence, and be clear, compelling, and personable.
• Respond to customer requests, resolve issues, and promote the brand.
• Be professional and establish customer rapport, encouraging repeat business.
• Participate in training to boost booked calls and practice outbound calling.
• Adhere to the company’s plan for resolving customer complaints quickly and favorably.
• Maintain and update customer database with complete and accurate information.
• Update client accounts for accurate contact information
• Tag accounts with the appropriate tags
• Outbound calls as needed to handle demand
• Follow up on open estimates, service plans, and inspections via outbound calling, emailing, and snail mail
• Maintain a minimum KPI score of 80% closing rate right after training

Required Experience:

• 3 years of Customer Service experience
• Computer skills
• Must have strong typing skills and be detail-oriented
• Strong written and verbal communication
• Ability to communicate and interact with others effectively in a professional, courteous manner
• Being able to multitask and keep accurate records
• Knowledge of different software systems and being able to navigate multiple computer screens at a time.
• Ability to work overtime, evenings, weekends, and holidays as needed.

Additional Compensation and Benefits:

• Affordable Medical, Dental, and Vision plans
• 401K with company match
• Short- and Long-Term Disability plans
• Accident & Critical Illness Insurance available
• 50K Life Insurance Policy free
• Additional life insurance available
• Parental Leave (including Paternity)
• 6 Paid Holidays each year
• Paid Time Off

Meetze Plumbing requires the successful completion of a background check and drug screen prior to the hire date. We use E-Verify to confirm the identity and work authorization of all newly hired employees. We also require all candidates to complete an I-9 form.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.

Job Types: Full-time, Part-time

Pay: $28,000.00 - $40,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Shift:

• Day shift

Application Question(s):

• Are you willing to submit to a company sponsored background check and drug screen, according to local laws and regulations?

Experience:

• Customer service: 3 years (Required)

Work Location: Hybrid remote in Lexington, SC 29072

Salary : $28,000 - $40,000