What are the responsibilities and job description for the Hardware Store Lead Cashier position at Mega Building Supply?
Job Description
Job Description
FLUENT BILINGUAL SPANISH SPEAKING IS REQUIRED
Benefits / Perks
Competitive wages
Career Growth Opportunities
Fun and Energetic Environment
Ongoing training
Employee Discount
Job Summary
We are looking for a dependable, customer-focused Hardware Store Lead Cashier to join our team. As a Lead Cashier, you will oversee daily register operations, ensuring smooth and accurate transactions, while also leading a team of cashiers. Your role will also involve providing exceptional customer service, assisting with customer inquiries, and ensuring a positive shopping experience. If you thrive in a fast-paced environment and have a passion for customer service, this is the perfect opportunity for you!
Responsibilities
Customer Service : Greet customers with a friendly demeanor, offering assistance with product inquiries and ensuring they have a positive experience from start to finish.
Cash Register Operations : Oversee and maintain the cash register area, ensuring transactions are processed accurately and efficiently. Handle cash, credit card payments, and provide receipts with attention to detail.
Team Leadership : Lead and support a team of cashiers, providing guidance and training on best practices for customer service and register operations. Ensure staff follows company policies and procedures.
Sales Support : Assist in upselling products and promoting current sales, discounts, or promotions at the register. Ensure that customers are informed of store offerings and special deals.
Inventory & Merchandising : Collaborate with the team to maintain organized shelves, display areas, and product stocking levels in the cashier area. Assist with inventory counts and stock replenishment as needed.
Store Maintenance : Ensure the cashier area is clean, organized, and safe for both customers and team members. Contribute to overall store maintenance, including sweeping, dusting, and maintaining cleanliness.
Team Collaboration : Work closely with other departments and management to ensure efficient store operations and resolve any issues as they arise. Help foster a positive team environment and support others during busy periods.
Problem-Solving : Address and resolve customer concerns or complaints in a professional and timely manner. Escalate any complex issues to management as needed.
Qualifications
Experience : Previous experience in a cashier or customer service role is required. Lead or supervisory experience is a plus.
Knowledge : Familiarity with basic retail operations is helpful. A strong willingness to learn about store products and services is key.
Customer Service Skills : Friendly, approachable, and attentive to customer needs. Strong communication and interpersonal skills.
Language : Must be fluent in both English and Spanish.
Team-Oriented : Ability to lead and collaborate effectively in a fast-paced, team-oriented environment.
Physical Requirements : Ability to stand for extended periods, lift and carry items up to 50 lbs, and perform tasks such as bending, kneeling, and reaching.
Availability : Flexibility to work evenings, weekends, and holidays as needed.
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