Mortgage Servicing & Collections Specialist

Job Title: Correspondent/ Broker Liaison

The Correspondent/ Broker Liaison will support the strategies of the Executive Management Team to collect outstanding Early Payoffs (EPO), Early Principal/Curtailment (EPC/EPC), and Early Payment Default (EPD) penalties owed to the company from Broker and Correspondents. The Broker/Correspondent collector is responsible for reviewing EPO, EPC/EPP and EPD billings received by various secondary investors and determine if the billing is collectible from broker or correspondent. The Broker/Correspondent collector will collaborate closely with Account Executives, Accounting, Legal Counsel and Senior Management in resolving outstanding EPO, EPC and EPD penalties owed to the company. This position reports to the Chief Operations Officer.

Job Details

• Collect outstanding EPO, EPP/EPC, and EPD’s owed to MCF from broker/correspondent via email and phone calls.
• Review and validate EPO, EPC/EPP, and EPD invoices received from investors and verify if the penalty is billable to broker/correspondent, within the terms of premium recapture period in the lender agreement.
• Verify and confirm with the Accounting Department if EPO, EPC/EPP and EPD’s billing from investors are accurate by reviewing lender agreements.
• Enter EPO, EPC/EPP and EPD billing information in Master EPO Master spreadsheet.
• Issue initial and final billing notices to Broker or Correspondent.
• Review and monitor EPO Master spreadsheet outstanding billings daily.
• Assign outstanding billings to the attorney to issue broker/correspondent a demand letter after expiration of final billing notice.
• Work with attorney to determine further legal action (lawsuit) against broker and correspondent to collect outstanding balances owed to MCF.
• Provide updates to the Senior Management Team on an as needed basis.
• Assist in other duties as assigned by the Chief Operations Officer.

What you will need:

• Minimum 3 years of collection experience, preferably BTB collection.
• Intermediate knowledge of MS Word and MS Excel
• MeridianLink experience is preferred but not required.
• Excellent work ethic, high productivity, and acute attention to detail
• Must possess a short learning curve related to integration of new skills and tasks.
• Superior written and verbal communication, follow up skills and a strong sense of accountability.
• Stellar organization skills
• Ability to multi-task and quickly adapt to changing work assignments.
• FLSA Status: Non-Exempt

Will have responsibilities such as:

This position is considered a non-exempt position for purposes of wage-hour law, which means that you will be required to keep a time record and will be eligible for overtime pay.

Essential Functions:

Successful job applicants will be able to perform these functions. Reasonable accommodation will be provided to enable individuals with disabilities to perform the essential functions.

• Report to Division/Corporate Office/Community daily and adhere to schedule or Remote
• Ability to access, input, and retrieve information from a computer and/or electronic device.
• Ability to have face to face conversations with customers, co-workers, and higher-level managers.
• Ability to sit or stand for long periods of time and move around the work environment as needed.
• Ability to operate a motor vehicle if applicable.
• Comply with company policies and procedures.

Physical Demands:

Must be able to able to remain in a stationary position up to 50% of the time.

The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Benefits:

We are looking for dedicated professionals that share our values of putting the customer - and their needs - first. In addition to a great team atmosphere, career development and advancement opportunities, we offer full-time employees an extensive benefits package, to include:

• Competitive Compensation
• Health Care - Medical/Dental/Vision/Prescription Drug Coverage40
• 1(k) with Company Matching ContributionsFlexible Spending AccountsDisability ProgramsEmployee & Dependent Life InsuranceVacation & Company HolidaysHome Mortgage ProgramEmployee Assistance Program (EAP)