What are the responsibilities and job description for the Field service technician position at MEI?
MEI USA is the global leader for eyeglass lens edging and generating machines. We are an Italian-based company focused on innovation and our mission “driven by passion” is embedded in everything we do. We install and service machines across North America and exceptional customer satisfaction is the basis of our success. About Us MEI USA is the global leader for eyeglass lens edging and generating machines. We are an Italian-based company focused on innovation and our mission, “Driven by Passion”, is embedded in everything we do. We install and service machines across North America and exceptional customer satisfaction is the basis of our success. As MEI USA continues to evolve and grow our business across North America, we are seeking highly motivated individuals to join our team as Field Service Technicians. You will travel to install the machines, train our customers, perform preventive maintenance, and provide technical support to customers in the USA, Canada, Mexico and the Caribbean. Field Service Technician Responsibilities : Perform machine installation, preventive maintenance, and training at the customer site. Identify, troubleshoot, diagnose, and resolve customer / equipment issues. Maintain a high degree of professional customer service for all customer interactions. When not travelling, provide technical remote support to customers. Attend shows and exhibitions if required, as technical support for installation of machines. Benefits : Starting pay between $65,000 - $70,000 annually We offer competitive base pay, overtime, and a discretionary bonus. Generous paid time off. 401(k) with company match up to 4% after 1 year of employment. Health, dental and vision insurance. Life Insurance, short-term disability, and long-term disability (100% paid by Company). Education and Other Requirements : Associate degree, certification, trade school diploma, or equivalent experience in Electrical / Mechanical / Automation / Automotive. High school diploma required 2 years of hands-on electromechanical maintenance experience. 2 years of working knowledge of modern CNC machinery. Travelling up to 70% of the time by flight or by car (for international travel passport is required). Ability to read blueprints and schematic diagrams, knowledge of PLC’s and C concepts. Knowledge of mechanical, electrical / electronic, pneumatic components and power tools in CNC industry. Ability to learn and understand mechatronics systems. Competence in MS Office suite. Exceptional attention to detail, strong time management, and ability to collaborate effectively with people. Self-driven with ability to coordinate and manage multiple tasks with minimal supervision. Capable of multitasking, prioritizing, and working under various distractions and constraints. Physical Requirements : Requires frequent lifting and carrying of up to 10 pounds, recurrent lifting of up to 20 pounds and occasional lifting and carrying of 50 or more pounds. Also requires constant pushing and pulling of up to 50 pounds and occasional pushing and pulling of over 50 pounds with the aid of handcarts or other wheeled devices. MEI USA is an equal opportunity employer and supports a diverse, inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, disability, genetic information, national origin, gender, gender identity and expression, age, sexual orientation, marital status, veteran status, or any other characteristic protected by federal, state, or local laws.
Salary : $65,000 - $70,000
