What are the responsibilities and job description for the It support technician position at MEI?
MEI USA is the global leader for eyeglass lens edging and generating machines. We are an Italian-based company focused on innovation and our mission, “Driven by Passion”, is embedded in everything we do. We install and service machines across North America and exceptional customer satisfaction is the basis of our success. As MEI USA continues to evolve and grow our business across North America, we are seeking highly motivated individuals to join our team as an IT Support Technician for our Wood Dale, IL office. IT Support Technician About Us MEI USA is the global leader for eyeglass lens edging and generating machines. We are an Italian-based company focused on innovation and our mission, “Driven by Passion”, is embedded in everything we do. We install and service machines across North America and exceptional customer satisfaction is the basis of our success. As MEI USA continues to evolve and grow our business across North America, we are seeking a highly motivated individual to join our team as an IT Support Technician. You will report to our President and will provide hands-on technical assistance to end-users and support the IT Operations Leader with daily tasks and special projects, including an upcoming office relocation. IT Support Technician Responsibilities :
- Provide first-level technical support for employees' hardware and software issues
- Set up and configure new workstations, mobile devices, and peripherals
- Assist with printer maintenance, troubleshooting, and support
- Help maintain inventory of IT assets and supplies
- Support user account management and essential access services
- Assist with office equipment relocation and setup during upcoming move
- Document common issues and solutions in the knowledge base
- Perform preventative maintenance tasks on equipment
- Shadow senior IT staff to learn more advanced skills Benefits : Schedule : Monday – Friday, 8 : 30am – 5pm. Starting pay between $27.67 - $37.47 per hour. We offer competitive base pay and overtime. Generous paid time off. 401(k) with company match up to 4% after 1 year of employment. Health, dental and vision insurance. Life Insurance, short-term disability, and long-term disability (100% paid by Company). Qualifications & Skills
- Technical education or 1-2 years of IT support experience
- Understanding of Windows operating systems and Office applications
- Familiarity with common hardware components and peripherals
- Strong customer service orientation and communication skills
- Ability to follow established procedures and documentation
- Eagerness to learn and develop technical skills Preferred Qualifications
- Basic experience with ticketing systems and request management tools
- Familiarity with mobile device setup and configuration (Android / iOS)
- Demonstrated interest in IT through personal projects or self-study
- Ability to document problems and solutions
- Understanding of networking concepts (IP addressing, LAN, Wi-Fi)
- Familiarity with fundamental cybersecurity best practices
- Interest in learning virtualization technologies and advanced IT infrastructure."
- Basic familiarity with virtualization concepts (optional) MEI USA is an equal opportunity employer and supports a diverse, inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, disability, genetic information, national origin, gender, gender identity and expression, age, sexual orientation, marital status, veteran status, or any other characteristic protected by federal, state, or local laws. Address : 959 AEC Drive, Wood Dale, IL 60191
Salary : $28 - $37
