Field Service Technician

Position Summary

The purpose of the Field Service Tech is to ensure effective and efficient use of departmental resources to achieve budget targets in a high quality and safe manner that exceeds customer satisfaction.

Essential Duties And Responsibilities

• Manage incoming parts orders to ensure quality and deliver expectations are met.
• Manage incoming questions and request for support from our customers to ensure answers/actions meet the needs of our customers.
• Maintain knowledge of product and field service.
• Improves workflow by monitoring steps of the process; reducing processing variables; observing control points and equipment; monitoring personnel and resources; studying methods; implementing cost reductions; developing reporting procedures and systems; initiating and fostering a spirit of cooperation within and between departments.
• Completes work plan for each assigned task in timely & quality-oriented manner.
• Maintains high quality levels by establishing, revising, and enforcing organization standards.
• Provides excellent customer support by answering questions and responding to requests in an efficient and timely manner.
• Creates and revises systems and procedures by analyzing operating practices, record-keeping systems, forms of control, and budgetary. Implements change.
• Maintains safe and clean work environment by demonstrating an understanding of all control points, equipment, and resources, exceeding compliance with established policies and procedures.
• Resolves Customer problems by analyzing data; investigating issues; identifying solutions; recommending action.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.
  
  

Position Requirements (knowledge, skills and abilities required to perform satisfactorily in the position):

• Prefer BS, Business management, engineering, other combinations of education and experience will be considered.
• 5 years' progressive experience in an Engineer to Order environment.
• Excellent Leadership Skills.
• Must be proficient in Microsoft Office, especially EXCEL.
• ERP system experience, preferably SAP.
• Subject matter expert regarding MAS products and service offerings.
• Able to effectively communicate up and down the organizational hierarchy.
• Able to manage multiple priorities, meet deadlines and work under pressure.
• The ability to travel up to 60% to customer site locations to conduct service work.
  
  

Physical Demands

• Standing over 2/3 of time.
• Walking under 1/3 of time.
• Sitting under 1/3 of time.
• Talking over 1/3 of time.
• Lifting up to 50 lbs. under 1/3 of time.
• Hearing over 3/3 of time.
• Keyboarding under 1/3 of time.
• Close and color vision over 2/3 of time.
• Regular and reliable attendance.
• Reading and interpreting instructions over 3/3 of time.
• English and grammar usage skills over 2/3 of time.
  
  

MAS is an equal opportunity employer. Employment opportunities are based on an individual's qualifications and capabilities to perform the essential functions of the job. All employment opportunities are provided without regard to race, color, age, sex, familial status, religion, national origin, military status, sexual orientation, gender identity, pregnancy, ancestry, medical condition, marital status, genetic information, disability, or any other legally protected status. This policy governs all aspects of employment, including, but not limited to, recruitment, hiring, selection, job assignment, promotions, transfers, compensation, discipline, termination, layoff, access to benefits and training, and all other conditions and privileges of employment.

Background check and drug test are required after signed acceptance of job offer.