What are the responsibilities and job description for the Automotive Customer Experience Manager position at Meineke Car Care Center?
Invest in your career at Meineke Car Care Center. We value personal and professional growth by providing online and in-person training for all positions.
Lewes Meineke is looking for an experienced Automotive Service Advisor. To be successful in this position one needs to be reliable, personable, professional, and ready to move towards a long-term career with a high earning potential. Our shop is a family, and we treat each employee as such.
Join a team of driven and talented individuals who share your passion for high-quality repair work. Experience a supportive and collaborative work environment that encourages growth and camaraderie.
With locally-owned Meineke shops, experience a sense of community and connection with your customers and fellow team members.
Benefits:
- High-commission potential
- Paid Holidays
- Paid Vacations
- Paid Training (including ASE certifications)
- 401k and Insurance
- 5 day work week (with emphasis on Work-Life balance)
- Employee Discounts
- Locally Owned
Responsibilities:
- Outstanding ability to maintain customer satisfaction (communication skills)
- Proper scheduling and tracking of all customer related concerns
- Professional and personable attitude and work ethic
- Ensure repairs and maintenance tasks are completed in a timely manner
- Competency in writing and communicating repair orders between customers and employees
- Manage a team of automotive service professionals to ensure a high level of employee morale and customer satisfaction while maintaining profitability
- Performing any additional task assigned by management
- Commitment to being a team player
Qualifications
- Two or more years of experience in a customer service position for automotive
- Strong communication skills; a track record in a leadership role
- Strong automotive knowledge or previous automotive-related experience
- Possess a state-issued driver’s license and clean driving record to operate vehicles
Apply for a stable long-term career opportunity with the feeling of home!
Job Type: Full-time
Pay: $68,000.00 - $105,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Education:
- High school or equivalent (Required)
Experience:
- Automotive: 2 years (Required)
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Lewes, DE 19958 (Required)
Ability to Relocate:
- Lewes, DE 19958: Relocate before starting work (Required)
Work Location: In person
Salary : $68,000 - $105,000
