What are the responsibilities and job description for the Call Center Representative position at Meineke Car Care Center?
About Us:
At Meineke Car Care Center , we’re passionate about keeping our customers' vehicles running smoothly with exceptional auto repair services. As a rapidly growing network of our 23 nationwide auto repair shops, we pride ourselves on customer satisfaction and providing quality service every time. We're currently looking for a dynamic and customer-focused Call Center Agent to join our team and help deliver an outstanding experience for our valued clients.
Job Responsibilities:
- Answer incoming calls from customers seeking auto repair services, general inquiries, and scheduling appointments.
- Provide accurate information on services, pricing, and shop locations.
- Schedule appointments and follow up on service inquiries.
- Address customer complaints or concerns with professionalism and empathy.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with the repair team to ensure smooth communication regarding customer needs and service timelines.
- Assist with follow-up calls for customer feedback and service reminders.
- Meet or exceed call center performance metrics, including response times, customer satisfaction, and appointment bookings.
Qualifications:
- Previous experience in a call center, customer service, or automotive industry is a plus.
- Strong verbal communication skills and a friendly, professional phone demeanor.
- Ability to multitask and handle a high volume of calls efficiently.
- Basic knowledge of automotive services is preferred, but not required—training will be provided.
- Strong problem-solving skills and ability to handle customer complaints with care.
- Proficient in using computer systems, customer service software, and scheduling platforms.
- Excellent organizational skills and attention to detail.
Why Join Us?
- Competitive salary and performance-based incentives.
- Health and wellness benefits.
- Opportunities for career growth and development.
- A supportive and dynamic work environment.
- Employee discounts on services and parts at our locations.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Weekends as needed
Ability to Commute:
- Fairfield, CA 94534 (Preferred)
Ability to Relocate:
- Fairfield, CA 94534: Relocate before starting work (Preferred)
Work Location: In person
Salary : $20 - $22
