What are the responsibilities and job description for the Service Advisor position at Meineke Car Care Centers of OKC?
Customer Service Representative
Meineke Car Care Centers of Oklahoma City is seeking a motivated, performance-driven Automotive Service Advisor. This role may be an entry point for a career in service advising or moving to the back of the shop as a technician for the candidate and will serve as a training ground for advancement. Candidate does not need prior advising experience but someone with a passion for cars and sales would be an excellent fit. Specific employment terms will depend on a candidate’s background, but the Meineke incentive-based compensation structure rewards those who achieve their goals.
Benefits:
- $12-$16/hr PLUS SALES COMMISSIONS / SPIFFS
- Medical, Dental, & Vision Insurance
- 401(k) with company matching
- Paid vacation and sick time
Responsibilities / Duties
Customer Service
- Build a positive relationship with customers. Go above and beyond to “WOW” the customer
- Maintain "YES" atmosphere. Find ways to say yes to customers and ensure they leave satisfied
- Welcoming customers & proactively communicating with them throughout entire visit.
- Educating customers on vehicle e-inspection results, communicating the benefits and value of any needed work and answering any questions
- Invoicing customers – reviewing work scope, seeking feedback, scheduling follow-ups, etc.
Culture & Team
- Cultivate positive, productive team environment.
- Encourage teamwork, positivity, and accountability among all team members
Sales & Center Performance
- Follow phone procedures at all times; incoming and outgoing
- Track cores, returns, warranty claims daily to ensure accuracy
Qualifications / Skills
- No prior automotive service advisor experience required however prior sales or customer service experience preferred.
- Ability to think creatively when dealing with customers
- Experience working with point-of-sale software
- Excellent people and phone skills
- Proactive self-starter
- Ability to multi-task
- Interest in automotive industry & prior automotive repair leadership experience a huge plus
Job Type: Full-time
Pay: $12.00 - $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Shift:
- Day shift
Work Days:
- Monday to Friday
- Weekends as needed
Application Question(s):
- Why do you think you would be a great fit for a fast paced customer service and phones sales role in the automotive repair industry?
License/Certification:
- Driver's License (Required)
Ability to Relocate:
- Edmond, OK 73034: Relocate before starting work (Required)
Work Location: In person
Salary : $12 - $16