Account Manager (Financial Service)

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10 years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are eager to grow and create their #BiggestImpact.

Responsibilities:

• Assist client to setup applications appropriate with clients requirements

• Provide consultancy for a client about best practice of consumer finance products

• Support and give problem-solving to clients

• Support clients for data update and provide reports

• Gather client requirements and implement the system

• Report to the manager about client needs and problems regularly

• Work with Implementation team in conducting projects with clients and users

• Collaborate with the engineering and customer success team to deliver product feedback and feature requests

• Use of strong persuasion skills to influence the clients

• Log, track, and maintain customer contact and contact records

• Foster a good working relationship with existing clients (identify and solve client’s problems/needs, collect their feedback on product, organize marketing event with a clients if necessary)

Requirements:

• Business/Management background with experience in start-up environments is preferable

• Experience in client-facing roles

• Prior 2-3 years experience selling or marketing is a plus but is not required

• Excellent written and verbal communication skills. Fluent in English is a plus

• Comfortable and confident speaking to mid-level and senior executives

• Strong organizational skills and interpersonal communication skills

• Analytical, detail-oriented, and results-focused Scrappy and competitive

• Proficient with corporate productivity and web presentation tools

• Have a positive, can-do attitude, extraordinary hustle, disdain for failure, and hunger/appreciation for the feedback

• Huge plus: experience selling to HR Manager, CEO, Accountant or Finance Manager Comfortable working in a small, distributed team

What You Will Get:

1. Competitive salary daily allowance.
2. Premium private health insurance (outpatient, inpatient, maternity, dental).
3. Early access to salary flex installment (employee loan) via Mekari Flex.
4. Allowance for sports activities and glasses/contact lenses.
5. Flexible working hours and remote work culture with free co-working space services.
6. Annual and unpaid leaves from day 1 of join date unlimited sick leave with doctor note.
7. Notebook Ownership Program.
8. Strategic office location, accessible by MRT.
9. Friendly and dynamic work environment.
10. Opportunity to take part in growing Indonesia's no. 1 SaaS company