What are the responsibilities and job description for the Department Manager - Aviation Sales position at Melbourne Flight Training?
As a Department Manager, you will play a pivotal role in overseeing and managing the daily operations of Fallon Pilot Shop as well as spearheading the growth of the department. Your responsibilities will include leading a team of associates, driving sales and profitability, expanding and maintaining our vendor relationships, ensuring exceptional customer service, and maintaining the overall appearance and functionality of the department.
Roles and Responsibilities:
- Leadership and Team Management:
- Recruit, hire, train, and supervise a team of department associates.
- Provide ongoing coaching, mentoring, and performance feedback to ensure a motivated and high-performing team.
- Delegate tasks and responsibilities effectively, promoting a collaborative and efficient work environment.
- Conduct regular team meetings to communicate goals, updates, and performance expectations.
- Sales and Customer Service:
- Develop and implement strategies to achieve sales targets and maximize revenue within the department.
- Monitor sales performance, analyze trends, and adjust strategies as needed to drive growth.
- Ensure exceptional customer service by training staff in customer interaction skills, product knowledge, and problem-solving.
- Sales and Business Development:
- Build and maintain strong relationships with potential clients, including airlines, MRO facilities, and other aviation organizations.
- Develop and execute sales strategies to drive new business, expand our customer base, and secure long-term partnerships.
- Merchandising and Inventory Management:
- Maintain inventory to assist the maintenance and flight school departments.
- Plan and execute effective merchandising displays, promotions, and layouts to attract customers and optimize sales.
- Manage inventory levels, including receiving, replenishing, and maintaining stock levels to prevent overstock or shortages.
- Implement inventory control measures to minimize shrinkage and loss.
- Reporting and Analytics:
- Generate and analyze departmental reports, such as sales performance, inventory turnover, and customer feedback, to make informed decisions and improvements.
- Identify opportunities for process optimization and cost control within the department.
Qualifications:
- Aviation Knowledge/Experience required.
- Proven experience in management, with a track record of achieving sales targets and leading a successful team.
- Excellent communication skills, both verbal and written.
- Proficiency in using computer software and point-of-sale systems.
- Attention to detail, organizational skills, and ability to multitask in a fast-paced environment.
- Flexibility to work weekends and holidays as required.
