What are the responsibilities and job description for the Flight School Scheduler position at Melbourne Flight Training?
Job Description
About Melbourne Flight Training:
Located in the heart of Florida's Space Coast, Melbourne Flight Training is distinguished as the premier flight school in the region, renowned for our commitment to excellence and our unparalleled success in developing proficient, skilled pilots. Our state-of-the-art facilities, diverse fleet of modern aircraft, and a cadre of experienced instructors set us apart. We pride ourselves on a legacy of achievement, propelled by our innovative curriculum, a culture of safety, and professionalism. As we aim for new horizons, we seek a dynamic and organized Flight School Scheduler to become an integral part of our distinguished team.
Job Overview:
The Flight School Scheduler plays a pivotal role within our operations, ensuring the smooth coordination of flight schedules, instructor assignments, and aircraft availability. This role demands a highly organized individual with stellar communication skills and meticulous attention to detail. The ideal candidate will excel in managing complex schedules, navigating unforeseen challenges with agility, and enhancing the efficiency and effectiveness of our training programs.
Duties and Responsibilities:
The dispatch-scheduler is a customer-facing position responsible for the daily flight schedule, dispatching, tracking, student progress and adjusting flights as needed.
Essential Functions:
About Melbourne Flight Training:
Located in the heart of Florida's Space Coast, Melbourne Flight Training is distinguished as the premier flight school in the region, renowned for our commitment to excellence and our unparalleled success in developing proficient, skilled pilots. Our state-of-the-art facilities, diverse fleet of modern aircraft, and a cadre of experienced instructors set us apart. We pride ourselves on a legacy of achievement, propelled by our innovative curriculum, a culture of safety, and professionalism. As we aim for new horizons, we seek a dynamic and organized Flight School Scheduler to become an integral part of our distinguished team.
Job Overview:
The Flight School Scheduler plays a pivotal role within our operations, ensuring the smooth coordination of flight schedules, instructor assignments, and aircraft availability. This role demands a highly organized individual with stellar communication skills and meticulous attention to detail. The ideal candidate will excel in managing complex schedules, navigating unforeseen challenges with agility, and enhancing the efficiency and effectiveness of our training programs.
Duties and Responsibilities:
- Manage the Flight Operation Schedule
- Plan and Coordinate with Student Success Manager course of action for our Accelerated Students to keep them on track.
- Communicate schedule changes to Instructors and Students in a timely manner through proper channels.
- Resolve scheduling conflicts or issues that arise, through proper channels, following Core Processes.
- Possess Knowledge of Fleet and coordinate planned and unplanned fleet maintenance.
- Maintain and optimize the daily, weekly, and monthly flight schedule.
- Manage Customer Accounts and Assist Customers with Flight Training Goals. Communicate any Customer issues with the Flight Operations Manager.
- Strong time management skills with the ability to prioritize tasks effectively
- Excellent analytical and problem-solving abilities
- Proficient in using scheduling software or tools
- Strong communication skills, both written and verbal
- Ability to work well under pressure and meet deadlines
The dispatch-scheduler is a customer-facing position responsible for the daily flight schedule, dispatching, tracking, student progress and adjusting flights as needed.
Essential Functions:
- Answers phone calls and emails
- Additional duties as assigned by Flight Operations Manager
- Ensure students have all Federal required documents to flight train.
- Dispatches and monitors all aircraft. May be asked to fill in from time to time.
- Maintains inspection time remaining reports for the Aircraft Maintenance Department
- Generates and disburses Flight Dispatch and Maintenance Reports.
- Uphold and enforce MFT Safety Management System procedures and guidelines.
- Customer service experience, working with individuals with diverse backgrounds and experience levels
- Strong computer skills
- High attention to detail
- Ability to prioritize tasks and manage time effectively
- Can work well independently and with a team
- Punctual and reliable
- Strong communication and interpersonal Skills
- Proficiency in MS Excel
- Ability to work as a solid contributing member of a team as well as operate independently, effectively interact will all levels of management, demonstrated attention to detail and acting with a sense of urgency
- Must be able to obtain an Airport Identification Badge.
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