What are the responsibilities and job description for the Front Office Supervisor - ME Lisbon - () position at Meliá Hotels International?
Empresas : Meliá Hotels International
ME Lisbon is a luxury hotel located in the heart of Lisbon, known for its modern design and excellent service. It offers a unique experience for both business and leisure travelers.
Your mission : Responsible for the daily operations of the department, committed to achieving excellence in customer satisfaction. They work alongside the team to meet and exceed customer service expectations.
What You Will Do
- Operational management and coordination : you will be responsible for the smooth running of the shift, including staff management, work allocation and coordination of tasks
- Welcoming and saying goodbye to guests : You will be responsible for checking our guests in and out
- Ensuring service quality : You will monitor compliance with our high service and quality standards and optimize work processes to increase efficiency
- Induction and training : You will play an active role in the induction of new employees and provide ongoing training for the team in the areas of service quality, safety and company guidelines
- Communication with management : You are in direct contact with the management team, report on shift procedures, challenges and successes and make suggestions for process optimization
- Problem and conflict management : You will independently solve problems in day-to-day business and support the team in overcoming challenges
- Customer care : You ensure the satisfaction of our guests, proactively solve problems on site and build positive customer relationships.
What We Are Looking For
Requisitos :
