Inside Sales Specialist

Job purpose

• Effectively prioritizes and manages time, activities, and resources to optimize access to and development of key accounts
• Persuasively communicate with customers using effective selling, listening and negotiation skills, proper terminology, and approved messaging
• Increase product access and sales in the geographical area by navigating the institutional formulary approval process, as well as educating customers on appropriate use of Melinta products via outbound telephone or video calls. This is completed by engaging HCP targets in in-depth discussions
• Partner with the Key Account Managers (field sales) to support the pursuit of formulary and drive brand advocacy and awareness by building and executing against territory strategies and account-specific plans
• Secure placement of Melinta’s products on appropriate account protocols and ensure products are in the EMR systems
• Develop relationships with non-hospital sites of care (Home Infusion, POICs, alternative sites of infusion) in line with the different brand strategies
• Develop territory and account-level plans to grow product utilization, formulary access, and expand the customer base
• Understand multiple interdependencies within an account, consider customer treatment goals and needs, and maximize account performance by aligning appropriate solutions, messaging, and stakeholders
• Establish and maintain professional relationships with customer opinion leaders and hospitals, including physicians, medical staff, non-medical personnel, and pharmacies
• Collaborates with Inside Sales Director and other Melinta employees during scheduled virtual call shadow days per quarter
• Executes virtual speaker programs and presentations for assigned sites
• Facilitate continuity of care for discharging patients via Melinta product inclusion on discharge protocols/orders and alignment of approved Melinta reimbursement resources
• Collaborate and communicate with Sales, Medical Affairs, National Accounts, Marketing, and Sales Administration on all needs, opportunities, Key Opinion Leader touch points, formulary changes and pull-through initiatives
• Verify and complete required data entry to CRM in accordance with policies and procedures, ensuring data integrity
• Demonstrates and upholds the highest standards of integrity and compliance

• A Bachelor’s degree is required
• 3 years Clinical experience in the last 8 years (licensed and/or credentialed health care provider e.g. RN, BSN, NP, PA, RPH, ASCP, etc.) or 5 years Inside Sales Experience
• Must be able to work in a fast-paced environment with a continued focus on utilizing phone and other virtual channels to create, nurture, and expand relationships with HCPs to achieve brand objectives
• Ability to create alternate sites of care in assigned territory
• Success planning and executing a new product or solution launch into a hospital/account setting
• Preferred hospital experience in Acute Care and/or Infectious Disease
• Highly motivated, self-starter and results driven individual
• Must be able to work well independently and as a team member; under pressure, shifting priorities, and a changing landscape
• Strong project management skills to ensure timelines are met, as well as the ability to prioritize and multitask
• A passion for continuous professional development and learning
• Ability to work in a matrix environment and to value the importance of teamwork
• Ability to establish and build relationships and rapport with a diverse customer base
• Strong ability to learn and use technical product knowledge
• Experience and ability to use PowerPoint, Word, Excel, Salesforce, Teams and Zoom
• Periodic travel to business meetings as needed. Must be familiar with relevant legal and regulatory environment in biotech/pharmaceutical industry and have a demonstrated commitment to ethics and integrity and to compliant execution

Full Time

Remote (Home-based)