What are the responsibilities and job description for the Zendesk Administrator position at Melio?
Zendesk Administrator Location : Hybrid in New York City (3 day in-office requirement)
Qualifications :
- Zendesk expertise : 4 years administering Zendesk (Enterprise-level experience preferred), including hands-on work with triggers, automations, SLAs, Omnichannel routing, and AI.
- Technical skills : Familiarity with Zendesk developer documentation; ability to implement or contribute to custom app development using CSS, HTML, Webhooks, and APIs.
- Help center theming : Experience updating and maintaining help center themes to create a user-friendly and on-brand self-service experience.
- Analytical & problem-solving mindset : Detail-oriented with strong analytical and troubleshooting capabilities, including a solid grasp of complex routing rules and reporting.
- Cross-functional collaboration : Proven success partnering with multiple teams (CX, Risk, Payment Operations, Engineering) to design and deliver scalable technical solutions.
- Communication & leadership : Excellent verbal and written communication, with the ability to lead projects and document processes that enable quick onboarding and training.
- Passion for small business : Genuine enthusiasm for Melio's mission and working to improve the experience of small business customers.
- Certification & advantage : Zendesk Administrator Expert certification strongly preferred; experience in additional CX tools or agile project management is a plus.
A day in the life and how you'll make an impact :
About Melio USA :
Melio builds business-to-business (B2B) payment tools so small business owners can spend less time in the back office and more time on their craft. As the fastest-growing B2B payment platform in the US, Melio is working hard to find new and better ways to help small businesses succeed in the ways that work best for them.
Melio's diversity, equity and inclusion efforts have always been a top priority within our team. We are an Equal Opportunity Employer, and all of our employees encompass different strengths, experiences and backgrounds. DEI within Melio prioritizes race, gender, age, disability status, veteran status, sexual orientation, religion and many other parts that make up one's identity. Having a diverse team across all offices is key to our success, and inclusion is each #TeaMelio member's responsibility. Melio accepts job applications on an ongoing basis until the position is filled. If you are interested in applying for this job opportunity, please do so directly on our careers page (or if you're here already, scroll down and apply now!). This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Salary : $95,000 - $105,000