What are the responsibilities and job description for the Patient Care Specialist position at Melissa L Brown, DMD MS PC Orthodontics for Children and Adults?
Job Summary
As a Patient Care Specialist, you will play a crucial role in creating a warm & welcoming environment for our patients to feel like they are part of our family. Your responsibilities will include but are not limited to welcoming and checking-in patients and families to their appointments, coordinating and scheduling appointments over the phone and in the office, learning the office practice management software and all the orthodontic procedures to be able to schedule efficiently and effectively, and contributing to the team's cohesive, passionate, and patient-oriented dynamic in all the ways you interact with our patients and fellow team members.
Responsibilities
- Provide administrative support such as scheduling appointments and managing patient records
- Send and receive mail & email
- Track lab cases & correspond with labs
- Utilize orthodontic terminology accurately in patient interactions and documentation
- Adhere to HIPAA regulations to maintain patient confidentiality
- Review and update medical documentation for accuracy and completeness
- Various supportive tasks to ensure the practice remains safe, comfortable & clean for patients and team members
- Prior experience with the specialty of orthodontics is a plus
Skills
- Strong communication skills to interact effectively with patients and team members
- Attention to detail for accurate documentation and record-keeping
- Ability to multitask in a fast-paced healthcare environment
- Quick learner for proficiency in using practice management software and electronic health records system
- Compassion and empathy towards patients; humble and team-oriented character
** Dr. Brown would like to get to know you and why you think you're a good fit for this position through a cover letter attached to your resume.
Job Types: Full-time, Part-time
Pay: $19.00 - $23.00 per hour
Expected hours: 24 – 32 per week
Experience:
- Customer service: 1 year (Required)
Language:
- English (Required)
Ability to Commute:
- Corning, NY 14830 (Required)
Work Location: In person
Salary : $19 - $23