What are the responsibilities and job description for the Customer Relations Representative - State Farm Agent Team Member position at Melissa Walter - State Farm Agent?
Our agency is dedicated to creating a supportive and flexible work environment that prioritizes both professional success and personal well-being. Here's what we offer :
- Work-Life Balance : Enjoy work-from-home options for snow days or when you or your children aren't feeling well.
- Special Days Off : Celebrate your birthday with a day off and enjoy 11 paid holidays, including Christmas Eve and Christmas Day.
- Team Celebrations : We close the office for team lunches, including birthday celebrations and a festive Christmas lunch and party.
- Personalized Workspace : Each team member gets their own office space for privacy and focus.
- Professional Growth : We cover licensing and training costs, allowing you to work while completing your coursework.
- Convenience and Opportunity : No weekend hours, provided leads for sales, and unlimited earning potential with no commission caps.
- Manage customer inquiries and resolve issues.
- Maintain client records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments to ensure customer satisfaction.
- Strong communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.
Join our team and experience a workplace that truly values and invests in you!
ROLE DESCRIPTION :
As a Customer Relations Representative - State Farm Agent Team Member with Melissa Walter - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
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