What are the responsibilities and job description for the Host position at MELLOW MUSHROOM?
Overview
We are seeking a friendly and organized Host/Host to join our dynamic team. In this role, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. Your primary responsibilities will include greeting guests, managing reservations, and facilitating smooth seating arrangements in our restaurant. If you have a passion for hospitality and enjoy interacting with people, we would love to hear from you.
Responsibilities
- Greet guests warmly upon arrival and provide them with menus.
- Manage the seating chart and ensure efficient table turnover while maintaining guest satisfaction.
- Take reservations and manage waitlists effectively using our POS system.
- Communicate with kitchen staff and servers to coordinate guest needs and special requests.
- Assist guests with inquiries regarding the menu, specials, and restaurant policies.
- Maintain cleanliness and organization of the host/host area.
- Handle phone calls with professionalism, providing information about the restaurant and taking reservations as needed.
- Support other team members during busy periods to ensure excellent guest service.
Requirements
- Previous experience in customer service or food service is preferred.
- Strong communication skills with the ability to engage positively with guests.
- Familiarity with POS systems; experience with Aloha POS is a plus.
- A passion for hospitality and providing exceptional guest services.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- Excellent phone etiquette and interpersonal skills.
- Flexibility to work evenings, weekends, and holidays as needed.
Join us as we create memorable dining experiences for our guests!
Job Type: Part-time
Pay: From $10.00 per hour
Expected hours: 15 – 20 per week
Benefits:
- Employee discount
- Flexible schedule
Shift:
- Day shift
- Evening shift
Work Location: In person
Salary : $10