Silver Airways currently provides more routes within Florida and to the Bahamas than any other airline and we are hiring Part Time Cross Utilized Agents in Pensacola. We need you to be the face of our company : providing a positive impression and travel experience to our customers by delivering top-notch service. As a cross-utilized agent, you will perform all the functions of a customer service agent and a ramp agent; you may be assigned to work either area on any given day.
Day-to-day Responsibilities :
Above the Wing :
- Checking in customers and luggage, selling tickets, making reservations, boarding flights at the departure gate, and meeting arriving flights
- Assisting customers with claims for delayed or damaged baggage, responding to customer inquiries, and reconciling ticket sales
- Closing out cash drawers / accounting functions and providing general customer assistance
Below the Wing :
Marshaling aircraft into parking positionsUnloading baggage and delivering it to baggage claim area, loading luggage onto departing flightsAssisting special needs passengers, loading and unloading carry-on bags, cleaning aircraft cabins, servicing aircraft lavatories, connecting and disconnecting external power generators to the aircraft, boarding catering supplies, performing security functions, preparing aircraft weight and balance paperworkCoordinating with pilots, airline dispatch office, and the customer service departmentOperations Control :
Must be able to read documents, follow instructions, learn and understand operations procedures, rules and regulations, and communicate information and instructions verbally or via radio equipmentRead flight, fueling, and payload distribution records to track the number of passengers, pieces of luggage, and amount of fuel to determine the weight and balance of the aircraftReceive and communicate information from pilots, ramp crew, gate, dispatch, crew schedules, and fuelers in an accurate, professional and timely mannerComplete paperwork, daily logs and forms pertaining to procedures of the flight departures / arrivals, statistical reports on each flight and enters the information into the computer systemNotify ground crew when flights are in range to allow time to prepare for flight arrival and irregular operations, be aware of hazardous situations and handle emergenciesNotify ramp agents on how to distribute the flight load and order of priority of departure flights and prepares dispatch release forms and collects weather packetsCoordinate special services needed on aircraft such as servicing lavatories, cabin cleaning, wheelchairs for customers and provides excellent customer serviceMaintain a safe / secure environment in the operations for ground security and assuring operations follow security proceduresPrepares dispatch release form and collects weather packets and arranges fueling for aircraftMaintain all required paperwork / formsfor compliance auditsAbility to work safely, fast, while multi-tasking, under stressful situations and part of team.Knowledge, Skills, and Abilities :
Must be able to work any shift; including early or late days, nights, weekends and holidaysMust be extremely flexible; willing and able to prioritize Silver work scheduleMust be able to work in a fast paced, deadline driven environmentMust have professional appearanceExcellent attendance and punctuality requiredEducation and Experience :
Minimum 1 year airline or aviation experience preferredMust be at be at least 18 years of ageValid Driver’s License RequiredMust be able to read and write in EnglishPhysical Requirements
Lifting / Pulling / Pushing : Must be able to lift up to 70 pounds repeatedlyWorking Conditions : Silver Airways flies in all weather conditions and Cross Utilized Station Agents are required at times to work during freezing cold and extremely warm temperaturesSilver Airways also offers excellent benefits including travel benefits with our airline and more!
Silver Airways is an Equal Employment Opportunity employer committed to treating all team members in a fair and equitable manner in all aspects of employment, including, but not limited to : recruitment, selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline and performance management, and termination. Silver Airways prohibits discrimination, harassment, and retaliation that is based on race, color, religion, national origin, gender identity or expression, ancestry or genetic information, veteran status, pregnancy or childbirth-related medical conditions, age, disability or handicap, citizenship status, or any other category or characteristic protected by federal, state or local law. The expectation to treat all team members in manner that is inclusive and free of discrimination is universal. It applies to our leaders, managers, supervisors, team members, vendors, consultants and contractors. EOE / VETERANS / DISABLED
