What are the responsibilities and job description for the Cross Utilized Agent position at Melting Pot?
Are you ready to invest in your career with a quickly growing company? Silver Airways currently provides more routes within Florida and to the Bahamas than any other airline; having recently acquired Seaborne Airways, based in San Juan, PR, we need you to be the face of our company : providing a positive impression and travel experience to our customers by delivering top-notch service. As a cross-utilized agent, you will perform all the functions of a customer service agent and a ramp agent; you may be assigned to work either area on any given day.
Day-to-day Responsibilities
Above the Wing :
Checking in customers and luggage, selling tickets, making reservations, boarding flights at the departure gate, and meeting arriving flights
Assisting customers with claims for delayed or damaged baggage, responding to customer inquiries, and reconciling ticket sales
Closing out cash drawers / accounting functions and providing general customer assistance
Conduct other duties as assigned
Below the Wing :
Marshaling aircraft into parking positions
Unloading baggage and delivering it to baggage claim area, loading luggage onto departing flights
Assisting special needs passengers, loading and unloading carry-on bags, cleaning aircraft cabins, servicing aircraft lavatories, connecting and disconnecting external power generators to the aircraft, boarding catering supplies, performing security functions, preparing aircraft weight and balance paperwork
Coordinating with pilots, airline dispatch office, and the customer service department
Conduct other duties as assigned
Operations Control :
Must be able to read documents, follow instructions, learn and understand operations procedures, rules and regulations and communicate information and instructions verbally or via radio equipment
Read flight, fueling and payload distribution records to track the number of passengers, pieces of luggage, and amount of fuel to determine the weight and balance of the aircraft
Receives and communicate information from pilots, ramp crew, gate, dispatch, crew schedules, and fuelers in an accurate, professional and timely manner
Complete paperwork, daily logs and forms pertaining to procedures of the flight departures / arrivals, statistical reports on each flight and enters the information into the computer system
Notifies ground crew when flights are in range to allow time to prepare for flight arrival and irregular operations, be aware of hazardous situations and handle emergencies
Notifies ramp agents on how to distribute the flight load and order of priority of departure flights and prepares dispatch release forms and collects weather packets
Coordinate special services needed on aircraft such as servicing lavatories, cabin cleaning, wheelchairs for customers and provides excellent customer service
Maintain a safe / secure environment in the operations for ground security and assuring operations follow security procedures
Prepares dispatch release form and collects weather packets and arranges fueling for aircraft
Maintain all required paperwork / form for compliance audits
Ability to work safely, fast, while multi-tasking, under stressful situations and part of team.
Conduct other duties as assigned
Knowledge, Skills, and Abilities
Must be able to work any shift; including early or late days, nights, weekends and holidays
Must be extremely flexible; willing and able to prioritize Silver Airways work schedule
Must be able to work in a fast paced, deadline driven environment
Must have professional appearance
Excellent attendance and punctuality required
Education and Experience
Minimum 1 year airline or aviation experience preferred
Must be at be at least 18 years of age
Valid Driver’s License Required
Must be able to read and write in English
Physical Requirements
Lifting / Pulling / Pushing : Must be able to lift up to 70 pounds repeatedly
Working Conditions : Silver Airways flies in all weather conditions and Cross Utilized Station Agents are required at times to work during freezing cold and extremely warm temperatures.
Silver Airways also offers excellent benefits including travel benefits with our airline and more!
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Cross Utilized Agent?
Sign up to receive alerts about other jobs on the Cross Utilized Agent career path by checking the boxes next to the positions that interest you.
