What are the responsibilities and job description for the IT Service Desk position at Melton Truck Lines?
Summary: The IT Service Desk is responsible for coordinating all IT helpdesk activities and will provide administrative support for the CIO and IT team.
You might be a great fit if:
- You enjoy a challenging and fast-paced environment
- You're organized and not intimidated by (sometimes lengthy) to-do lists
- You have attention to detail, you're motivated by helping people and making their lives better,
- You can manage and prioritize multiple initiatives at once while still meeting deadlines,
- You deal positively with obstacles and failures in pursuit of challenging goals,
- You're a highly motivated, self-starter and consider yourself a life-long learner
Essential Duties and Responsibilities: include the following. Other duties as assigned.
- Receive, document, and prioritize IT requests and assign tickets to appropriate IT staff.
- Manage and configure the helpdesk system.
- Perform initial troubleshooting for IT requests.
- Issue IT equipment and track asset inventory (laptops, monitors, keyboards, etc.).
- Create user profiles/accounts for new hires in the appropriate systems and print new hire badges/access cards.
- Track and process IT invoices and vendor contracts.
- Create and manage reports in the helpdesk system.
- Provide general support for various systems and equipment.
- Assist CIO with all administrative duties of the IT Department.
- Monitor cameras, daily backup procedures for network and surveillance equipment.
- Assist in coordinating office events and celebrations.
- Other duties as assigned.
Work Hours: 8:00AM to 5:00PM, Monday through Friday. This position requires in office attendance 5 days per week.
Occasional nights or weekends may be required for maintenance, projects, systems updates, or outages.
Education and/or Experience: High school diploma required, college degree preferred. Minimum two years of administrative support or IT helpdesk experience required.
Special Training: Must have working knowledge of Microsoft Office programs and have experience working in a helpdesk system.
Special Skills: Communication and organizational skills, an attention to detail, and the ability to multitask is required.
Physical Demands: It is necessary to talk, hear, sit, walk, type, and write and occasionally lift up to 25 pounds.
Why Melton?
- Top Workplace Award Winner for 8 consecutive years as of 2023
- Employee Owned
- Onsite Café & Gym at our Tulsa location
- Opportunities for Career Advancement and Growth
- Vibrant Company Culture with Team Events and Incentives
- Health, Dental, and Vision Insurance
