What are the responsibilities and job description for the CUSTOMER SERV REP III (DA) position at Melwood Horticultural Training Center Inc.?
THIS POSITION IS SET ASIDE FOR A PERSON WITH A DISABILITY. Proof of disability is required prior to interviewing.
Customer Service Rep III - Under the direction of the Site Supervisor, is responsible for the Bulk Sales Program. The CSR III keeps customer and shipping files and submits a weekly report analyzing CSR III activity.
Schedule Monday - Friday 7:30 a.m. - 4:00 p.m.
The pay rate is $21.03 per hour.
JOB DESCRIPTION:
- Provide required agreements and documentation to new International and Domestic customers, including; bulk agreements, United Parcel Service (UPS) waiver forms, and updated price lists.
- Respond to inquiries concerning bulk sales procedures over the phone and through email.
- Send correspondence to existing customers notifying them of new, upcoming products.
- Work closely with the BEP Marketing management team to get approval for all bulk sales.
- Manually enter all bulk sales into BEN Oracle software.
- Create shipments in UPS and create shipping labels to be used on all bulk packages.
- Correspond with customers concerning the status of orders and UPS tracking information.
- Maintain electronic and physical records of all customer profiles and orders.
- Verify contents of bulk orders and assist in packaging when needed.
- Perform address verification on all credit cards and manually charge credit cards using a Verifone credit card machine. Monitor wire transfer payments.
- Contact the UPS and the United States Postal Service concerning misrouted or lost packages.
- Completes a weekly/monthly report with the status of all orders to BEP Staff.
- Be familiar with the Currency Reader Program and act as a backup when needed
- Assists in the Packaging Work Center when needed
- Ensures the office is kept clean and orderly
- Other duties as assigned
EDUCATION and/or EXPERIENCE:
- High School graduate
- Minimum of 35 WPM typing skills
- Must have computer experience
- Good communication skills
- Excellent customer service skills
- A minimum of one-year experience in a related field
- SUBSTITUTION: An equivalent of education and experience that demonstrates one’s general knowledge, reasoning, verbal and numerical skills
PHYSICAL DEMANDS:
While performing the duties of this job, the employee is occasionally required to stand; walk, sit; use hands to finger, handle or feel objects, tools, or controls; and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision peripheral vision, depth perception, and the ability to adjust focus.
Salary : $21
