What are the responsibilities and job description for the IT Deskside Support Technician position at Melwood Horticultural Training Center Inc.?
Responsibilities
•Re-image workstations and getting them configured for end-users based on Enabled Intelligence documentation
•Setup employee computer workspaces to include setting up monitor, docking station, keyboard, mice, and PC. Ensure that power strip is setup and all connections are made
•Prior to each bootcamp, unpack and setup training laptops, keyboards, mice, and monitors for students
•After each bootcamp, box and store laptops, keyboards, mice, and monitors
•Provide deskside support for staff on IT issues such as hardware troubleshooting, orhelp with Enterprise software
•Perform monthly inventory of all IT equipment
•Escalate IT issues to Enabled Intelligence IT managed service provider
Required Skills
•Basic hardware troubleshooting for laptop, mice, keyboards, and monitors including configuration and setup
•Must be able to follow procedures to image and configure workstations
•Must have basic understanding of how to troubleshoot issues with Windows 10 andWindows 11
•Must be able to lift boxes containing monitors and laptops
•Must be able to verbally communicate with Enabled employees and interns whoneed IT support
•Must be fluent in using Microsoft Outlook and Slack
•Must be able to troubleshoot setup issues for Microsoft Outlook and Word
•Knowledge of Python programming not required, but desired
Required Experience
•While no prior experience is required, training on IT support is required
