Escrow Team Leader

Description

Member First Mortgage is seeking an Escrow Team Leader I to join our growing Servicing team in Grand Rapids, MI. This is an excellent opportunity to join our award-winning team which has been recognized as Best and Brightest companies to work for in the nation! This role assists in directing the daily activities of the Escrow Department. Responsible for completing a variety of Escrow functions and tasks in accordance with department policy and established timeframes.

Founded on the credit union philosophy of 'People Helping People', we have become the trusted full-service mortgage provider to over 200 credit unions across the U.S. This philosophy, along with our core values of honesty and integrity, make careers with Member First Mortgage dynamic and rewarding through our friendly and family-oriented culture that is dedicated to the growth and success of our employees.

Benefits We Offer:

• Generous and competitive healthcare packages
• Employer paid short-term and long-term disability
• Employer paid Life Insurance
• 100% Employer paid Vision
• 401K Plan with match
• 20 days PTO - no waiting periods!
• Fun, laid back, and collaborative team environment.
  
  
  

Qualifications

Responsibilities:

• Assists in directing the daily activities of the Escrow team, including, but not limited to, delegating various audit reports. Trains, answers questions, and assists with team with establishing departmental procedures.
• Ensures staff is monitoring and saving pipeline reports according to departmental policies and procedures. Reviews Next Due Reports for Insurance, PMI, Taxes, Flood, and FPI. Consistently reviews the CPI/Cancellation Report and Delinquent Tax Report. Ensures all appropriate letters are sent in a timely manner and escrow accounts are established for forced escrows. Updates all applicable systems with current and accurate information.
• Ensures staff maintains timely and accurate servicing of construction loans, including approving and disbursing funds, ensuring draws stay within budget, completing inspections, retrieving lien waivers, and issuing final certificates of occupancy. Also ensures monitoring of Home Equity Line of Credits (HELOCs) and maintains communication with members and credit unions.
• Remains up-to-date on local, state, and federal laws which affect the escrow department's functionality. Communicates with the Escrow Manager to address questions, issues, concerns, updates, and procedural changes.
• Collaborates with other team leaders to gather input, brainstorm ideas, implement process and procedure changes, and address updates, as necessary.
• Secondary backup to phones. Answers and responds to phone calls and/or emails from members.
  
  
  

Experience: Three years to five years of similar or related experience.

Education: (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g. information technology certifications in lieu of a degree).

Work Environment: While performing the duties of this job, the employee regularly works in an office and/or remote office setting.

Other Skills:

• Knowledge and understanding of mortgage servicing, escrow, construction.
• Ability to research and keep up to date with servicing rules and guidelines.
• Professional written and verbal communication and interpersonal skills.
• Solid time management skills with the ability to organize, prioritize, and perform multiple tasks simultaneously
• Computer, telephone, and typing skills
  
  
  

Physical Requirements: While performing the duties of this job, the employee is regularly required to sit, stand, and walk. The employee must occasionally lift and/or move up to 10 pounds. The employee is frequently required to spend extended hours in front of a computer screen, to use hand to finger, to speak in and listen carefully on the telephone.

If you are looking for a company that is dedicated to your success and is ethically motivated to provide exceptional member service, we encourage you to apply!