Insurance Specialist I

Job Details

Job Location

Grand Rapids - Kentwood, MI

Position Type

Full Time

Description

Member First Mortgage is seeking an Insurance Specialist to join our growing Servicing team in Grand Rapids, MI. This is an excellent opportunity to join our award-winning team which has been recognized as Best and Brightest companies to work for in the nation! In this role you will be providing skilled telephone and electronic support services to the Servicing Department by answering incoming phone calls and emails, as well as handling borrower requests and issues. Assists in monitoring the status of homeowners' insurance on all loans to ensure adequate coverage is in place.

Founded on the credit union philosophy of 'People Helping People', we have become the trusted full-service mortgage provider to over 200 credit unions across the U.S. This philosophy, along with our core values of honesty and integrity, make careers with Member First Mortgage dynamic and rewarding through our friendly and family-oriented culture that is dedicated to the growth and success of our employees.

Benefits We Offer:

• Generous and competitive healthcare packages
• Employer paid short-term and long-term disability
• Employer paid Life Insurance
• 100% Employer paid Vision
• 401K Plan with match
• 20 days PTO - no waiting periods!
• Fun, laid back, and collaborative team environment.
  
  
  

Qualifications

Responsibilities:

• Monitors the status of existing homeowner's insurance (HOI) policies on a daily basis via Allied reports. Answers incoming, insurance-related phone calls and responds to member emails and voicemails in a timely manner. Communicates with insurance agencies and other external insurance-related associates regarding a member's insurance policy to ensure proper policy documentation is collected; provide any additional follow-up needed.
• Monitors Allied reports and pays collateral protection insurance (CPI) policies for force-placed insurance. Reviews Allied cancellation reports timely to ensure cancellation notices are being addressed and the member is contacted prior to placing CPI. Monitors the Allied text notice reports and responds to member’s questions, when necessary. Responsible for administrative tasks related to service released loans.
• Ensures current insurance policy information is accurate in all appropriate Servicing systems; makes updates, when necessary. Verifies the core range, deductible, and mortgagee clauses are validated.
• Uploads insurance letters into the imaging system. Secondary backup to answering incoming Servicing phone calls.
  
  
  

Experience: One year to three years of similar or related experience.

Education : A high school education or GED.

Other Skills:

• Strong relationship-building and customer service skills.
• Knowledge of customer service principles and practices.
• Ability to listen and communicate clearly and effectively, both verbally and in writing.
• Attention to detail.
• Solid time management skills with the ability to organize, prioritize, and perform multiple tasks simultaneously
  
  
  

Physical Requirements : While performing the duties of this job, the employee is regularly required to sit, stand, and walk. The employee must occasionally life and/or move up to 10 pounds. The employee is frequently required to spend extended hours in front of a computer screen, to use hand to finger, to speak in and listen carefully on the telephone.

Work Environment: On-site in Grand Rapids, MI - While performing the duties of this job, the employee regularly works in an in office and/or remote setting.

If you are looking for a company that is dedicated to your success and is ethically motivated to provide exceptional member service, we encourage you to apply!