Servicing Manager

Description

Member First Mortgage is seeking a Servicing Manager to join our growing Servicing team in Grand Rapids, MI. This is an excellent opportunity to join our award-winning team which has been recognized as Best and Brightest companies to work for in the nation! This role directs loan servicing activity to meet established goals for service, sales, productivity and quality of work. Directly responsible for management and development of Servicing Department staff.

Founded on the credit union philosophy of 'People Helping People', we have become the trusted full-service mortgage provider to over 200 credit unions across the U.S. This philosophy, along with our core values of honesty and integrity, make careers with Member First Mortgage dynamic and rewarding through our friendly and family-oriented culture that is dedicated to the growth and success of our employees.

Benefits We Offer:

• Generous and competitive healthcare packages
• Employer paid short-term and long-term disability
• Employer paid Life Insurance
• 100% Employer paid Vision
• 401K Plan with match
• 25 days PTO - no waiting periods!
• Fun, laid back, and collaborative team environment.
  
  
  

Qualifications

Responsibilities:

• Directs daily operations of servicing department and supervises employees; hires, trains, assigns, disciplines, conducts performance appraisals and recommends salary adjustments and/or promotions.
• Effectively plans, organizes, directs, analyzes, and evaluates staff and processes to solve business issues and to develop solution-oriented recommendations.
• Works with Compliance and AVP of Servicing to ensure that needed and necessary changes are implemented to comply with any new or changed government, investor, and company regulations.
• Provides advice, counseling and solutions through staff and directly to customer inquiries.
• Works with managers, staff and other employees to meet customer needs in a responsive, efficient manner across department/branches.
• Researches and maintains accurate statistical records of department activity and relevant information.
  
  
  

Experience: Three years to five years of similar or related experience, including experience in management. Experience in managing a high-volume financial department or mortgage operations strongly preferred.

Education: (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g. information technology certifications in lieu of a degree).

Other Skills:

• Strong leadership, coaching, and management skills
• Strong problem solving and analytical skills
• Strong written and oral communication
• Working knowledge/ experience with the mortgage industry, regulations, and investor requirements strongly preferred
  
  
  

Physical Requirements: While performing the duties of this job, the employee is regularly required to sit, stand, and walk. The employee must occasionally lift and/or move up to 10 pounds. The employee is frequently required to spend extended hours in front of a computer screen, to use hand to finger, to speak in and listen carefully on the telephone.

Work Environment: Hybrid Role: While performing the duties of this job, the employee regularly works in an office and remote office setting.

If you are looking for a company that is dedicated to your success and is ethically motivated to provide exceptional member service, we encourage you to apply!