Learning & Knowledge Management Specialist

General Job Description

The Learning & Knowledge Management Specialist plays a pivotal role in enhancing the employee experience by managing internal communications, curating the knowledge management system, and developing impactful learning tools. This role supports employee learning through the Learning Management System (LMS) and ensures alignment with MCCU’s culture, values, and strategic goals. Additionally, the position is responsible for managing the internal intranet site, overseeing knowledge sharing, and ensuring employees have seamless access to policies, procedures, and learning resources. The role also involves creating materials for change management initiatives and supporting internal communications.

Essential Duties & Responsibilities

• Enhance and support the overall employee experience by managing the delivery of content through the organization’s LMS, ensuring seamless access to eLearning modules, job aids, demo videos, and other resources.
• Develop and create instructional materials, including job aids, demo videos, and guides, using tools such as Camtasia, Rise 360, and other learning creation platforms to support technical training, soft skills, and cultural development.
• Oversee and manage the internal intranet site, ensuring it serves as an effective hub for knowledge sharing, internal communications, and employee resources.
• Maintain and optimize the knowledge management system to ensure employees have access to the latest policies, procedures, and learning content. Support the knowledge management component of change management initiatives during project rollouts by preparing employees for new processes or technologies.
• Collaborate to design and deliver training that reinforces MCCU’s IMPACT values, as well as soft skills training, including communication, emotional intelligence, and teamwork.
• Manage internal communications related to training, organizational updates, and project rollouts, ensuring consistency in messaging and alignment with MCCU’s strategic goals.
• Collaborate with the Marketing Team to ensure internal communications are brand-aligned and engaging.
• Administer and maintain the structure and content within the LMS, ensuring training modules, certifications, and development paths are well-organized and optimized for employee engagement and learning outcomes.
• Leverage SharePoint to create, organize, and maintain internal communication channels, knowledge repositories, and employee resources.
• Regularly assess the effectiveness of training, knowledge management, and communication efforts through employee feedback and data analysis, making necessary adjustments to improve engagement and knowledge retention.
• Work closely with Marketing, IT, HR, and other departments to ensure smooth implementation of communication and training initiatives and alignment with broader organizational strategies.
• Foster and maintain positive relationships with both co-workers and members by actively embracing and demonstrating MCCU's culture, known as IMPACT.

Essential Job Requirements

• Bachelor’s degree in Communications, Human Resources, Instructional Design, or a related field.
• 3-5 years of experience in internal communications, knowledge management, or instructional design.
• Experience in project change management and organizational development.
• Experience managing an internal intranet or knowledge management platform.
• Strong writing, editing, and content development skills.
• Proficiency with SharePoint for knowledge management and internal communications.
• Ability to deliver training sessions and support employee learning experiences.
    

Skills/Abilities

• Familiarity with branding principles and visual communication.
• Proficiency with learning creation tools such as Camtasia, Rise 360, and other eLearning platforms.
• Experience with Cornerstone or similar Learning Management Systems.
• Experience managing and optimizing SharePoint for knowledge sharing, internal communications, and employee resources.

Physical/Mental Requirements of the Position:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• While performing the duties of the job, the employee is regularly required to stand, sit, use hands, reach with hands and arms, stoop, kneel, crouch or crawl, and talk or hear
• Nature of position requires physical mobility and ability to lift a minimum of 20 pounds
• The mental demands include detailed work, reasoning, math, language, written and verbal communications, multiple concurrent tasks